Applications Support Engineer

Job Title : Application Support Engineer.

Location : Mumbai / Remote.

Job Type : Contract.

Duration : 6 Months.

About the Role :

Were looking for an experienced Application Support Engineer with 5+ years of hands-on experience in supporting cloud-based applications hosted on AWS and built using modern technologies like Node.js, Python (Django), React, MongoDB, and PostgreSQL.

The ideal candidate is a strong problem-solver with deep API and database troubleshooting skills and a passion for improving system reliability and performance.

Key Responsibilities :

- Provide advanced technical support for cloud applications hosted on AWS.

- Diagnose and resolve issues in applications built with Python (Django), Node.js, React, MongoDB, and PostgreSQL.

- Troubleshoot RESTful API issues and monitor system performance.

- Work closely with development, QA, and DevOps teams to identify and resolve application bugs and incidents.

- Maintain and update support documentation and troubleshooting guides.

- Implement monitoring, alerting, and incident management best practices.

- Participate in on-call rotation for high-priority production support.

Required Qualifications :

- Bachelors degree in Computer Science or related field.

- 5+ years of application support and troubleshooting experience.

- Strong knowledge of AWS services (EC2, S3, Lambda, CloudWatch, API Gateway).

- Proficiency in debugging applications using Python, Django, Node.js, React.

- Deep understanding of MongoDB and PostgreSQL.

- Solid experience with RESTful APIs and API-level issue resolution.

- Familiarity with DevOps practices and CI/CD pipelines.

- Version control knowledge using Git.

- Strong database troubleshooting expertise.

- Excellent communication and cross-team collaboration skills.

Preferred Qualifications :

- AWS certification (Developer or Solutions Architect preferred).

- Experience with Docker and Kubernetes.

- Exposure to open-source application hosting and support.

- Knowledge of cloud application security best practices.

- Familiarity with performance monitoring tools like Sentry, Datadog, or New Relic.