About the Role :

We are looking for a Changepoint Level 2 Platform Support Engineer to manage the operational health of our PSA/PPM application. This is an execution-focused role where you will be the backbone of our time-tracking, resource management, and project financial reporting systems. You will bridge the gap between end-users and technical infrastructure to ensure seamless day-to-day operations.

Key Responsibilities :

- L2 Support : Resolve Tier 2 incidents regarding time entry, approval workflows, and resource setup.

- Database Management : Use your MS SQL scripting skills for troubleshooting, data validation, and log analysis.

- App Configuration : Perform minor configuration changes (field/template updates, workflow tweaks) within governance standards.

- Monitoring : Track application health and SLA compliance; generate operational reports on incident trends.

- Collaboration : Act as the liaison between infrastructure teams and business users during upgrades or integration failures.

- Documentation : Maintain runbooks, SOPs, and knowledge articles for the ITSM system.

Required Skills & Experience :

- PSA/PPM Expertise : 36 years of experience supporting Planview Changepoint or similar enterprise PSA applications.

- Technical Core : 5+ years of MS SQL scripting and solid database knowledge.

- Domain Knowledge : Strong understanding of project financials, resource allocation models, and time-tracking workflows.

- Process Driven : Familiarity with Incident, Problem, and Change Management (ITIL).

- Flexibility : Must be open to an on-call support model for critical (P1/P2) incidents during weekends/after-hours.

Why Apply?

- Opportunity to work on a niche, enterprise-scale PPM platform.

- Fixed monthly payout of ?1L.

- Work from anywhere (PAN India)