Appglide - Junior Website Administrator

Description :

- Assist in managing shared, VPS, and cloud hosting environments.

- Perform basic website deployment, configuration, and updates.

- Support domain, DNS, SSL certificate installation, and renewals.

Server & Infrastructure Support :

- Support web servers such as Apache, Nginx, and IIS.

- Monitor server resources (CPU, memory, disk usage) and escalate issues when required.

Incident & Ticket Management :

- Troubleshoot common issues such as slow loading sites, broken links, email issues, and permission errors.

- Escalate complex issues to senior engineers with proper documentation.

Security & Backup :

- Assist in managing website backups, restores, and basic security checks.

- Support malware scanning, basic hardening, and patch updates.

- Monitor logs for suspicious activity and report incidents.

Documentation & Coordination :

- Maintain technical documentation, SOPs, and support guides.

- Coordinate with developers, designers, and third-party hosting providers.

- Provide basic customer guidance on hosting and website best practices.

Required Skills & Qualifications :

Technical Skills :

- Basic understanding of web hosting concepts (domains, DNS, SSL, FTP, cPanel/Plesk).

- Knowledge of HTML, CSS, and basic JavaScript.

- Familiarity with CMS platforms such as WordPress (installation, themes, plugins).

- Basic knowledge of Linux commands and file systems.

- Understanding of HTTP/HTTPS, email hosting, and server logs.

Tools & Platforms :

- Experience with cPanel, Plesk, or similar control panels.

- Familiarity with cloud hosting providers (AWS, Azure, GCP) is a plus.

- Exposure to ticketing tools like Freshdesk, Zendesk, Jira, or similar.

Soft Skills :

- Strong troubleshooting and analytical skills.

- Good communication skills (written and verbal).

- Willingness to learn and adapt to new technologies.

- Ability to work independently and in a team environment.

Education :

- Bachelors degree / Diploma in Computer Science, IT, or related field.

- Relevant certifications (Linux, Cloud, Hosting) are a plus but not mandatory