The Role :

Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team.

This is an application implementation delivery role - the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations.

Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.

Key Responsibilities :

1. Insurance Product Implementation & Delivery Management :

- Own end-to-end delivery of Insurance product implementations - configuration, testing, UAT, and go-live.

- Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations.

- Establish clear ownership, accountability, and governance across implementation and engineering teams.

- Monitor delivery performance, identify implementation risks, and initiate corrective actions.

- Drive delivery maturity through standardization, automation, process improvement, and implementation best practices.

- Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms.

- Maintain a strong focus on delivery quality, client satisfaction, and product reliability.

- Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives.

2. Stakeholder Management :

- Act as the primary offshore point of contact for onshore/global client stakeholders and leadership.

- Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence.

- Build and maintain trusted, long-term relationships with client stakeholders across business and technology.

- Own escalations end-to-end - fast resolution, transparent and proactive communication.

- Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously.

3. Team & People Management :

- Manage and grow team leads and implementation/delivery managers.

- Own capacity planning and resource allocation across implementation projects.

- Build a culture of ownership and accountability; support career growth and succession planning.

4. AI-Enabled Delivery :

- Actively use AI tools in day-to-day delivery work - reporting, status updates, documentation, risk analysis, and productivity tasks.

- Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality.

- Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes.

5. Reporting :

- Own weekly/monthly implementation reporting : SLA adherence, delivery timelines, quality, risk status, and client feedback.

Required Experience :

- 12 - 16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery.

- 6 - 8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders.

- Mandatory : Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms).

- Proven, demonstrable strength in stakeholder management - client-facing experience is essential, not just internal team coordination.

- Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis).

- Demonstrated ownership of delivery governance and KPI reporting.

Required Skills :

- Insurance Product Implementation, Application Delivery Management, Stakeholder & Client Management, SLA/OLA Management, Delivery Governance, Team Leadership, Capacity Planning, Risk & Escalation Management, Process Improvement, AI-Assisted Delivery Practices.

Preferred Certifications :

- PMP (Project Management Professional) - Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities.

- ITIL 4 Foundation / Managing Professional - Preferred for service management, incident, problem, change, and governance experience.

- PRINCE2 Practitioner - Preferred for structured project governance and delivery controls.

- Agile / Scrum certification - Desirable for Agile, DevOps, and product-oriented delivery environments.