Ameriprise Financial has more than 130 years of history providing financial solutions to help clients plan for and achieve their financial objectives.

Based in Minneapolis, Ameriprise Financial is a leading financial planning and services company with approximately 12,000 financial advisors and registered representatives providing solutions for clients' asset accumulation, income management and insurance protection needs.

Our financial advisors deliver tailored solutions to clients through a comprehensive and personalized financial planning approach built on a long-term relationship with a knowledgeable advisor.

We specialize in meeting the retirement-related financial needs of the mass affluent and affluent.

Ameriprise India Pvt. Ltd. is a wholly owned subsidiary of Ameriprise Financial and has been set up with aggressive growth plans in India.

We have recently launched the India Distribution Business and Insurance Broking business under Ameriprise India Insurance Brokerage Services Pvt. Ltd.

Key Responsibilities :

- Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules.

- Architect and maintain accurate service maps for critical business applications and infrastructure.

- Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies.

- Configure and deploy MID Servers across diverse environments (on-prem, cloud).

- Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency.

- Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB.

- Utilize traffic-based discovery techniques including ML connection suggestions and cloud-native tagging.

- Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner).

- Document service mapping standards, processes, and training materials.

Required Skills & Experience :

ServiceNow Platform Expertise :

- Deep understanding of ServiceNow CMDB structure and relationships.

- Hands-on experience with Discovery and Service Mapping modules.

- Proficient in MID Server configuration, deployment, and troubleshooting.

Technical Knowledge :

- Broad IT infrastructure knowledge including network protocols (SSH, SNMP, WMI, CIM), operating systems (Windows, Linux), virtualization (VMware vCenter, Hyper-V), cloud platforms (AWS, Azure), and database systems.

Discovery Techniques :

- Top-down discovery using predefined patterns.

- ML-based traffic discovery and application fingerprinting.

- Tag-based discovery leveraging cloud-native metadata.

Scripting & Automation :

- Strong JavaScript skills for ServiceNow scripting.

- Experience creating/modifying Discovery Patterns.

- Familiarity with Unix Shell scripting, Windows PowerShell, and Regex.

Troubleshooting & Optimization :

- Diagnosing service mapping errors and avoiding duplication.

- Working with XML and JSON data formats.

- Ensuring performance and accuracy of MID Servers and service maps.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist - Service Mapping.

- Experience with application architecture and standard configurations.

- Practical experience with enterprise-scale Service Mapping deployments.

- Familiarity with ITIL processes and CMDB governance.

Why Join Us :

Join a forward-thinking team focused on delivering high-impact IT services and automation. You'll play a key role in shaping our digital infrastructure and enabling smarter service management across the organization.