Key Responsibilities :

- Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules.

- Architect and maintain accurate service maps for critical business applications and infrastructure.

- Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies.

- Configure and deploy MID Servers across diverse environments (on-prem, cloud).

- Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency.

- Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB.

- Utilize traffic-based discovery techniques including ML connection suggestions and cloud-native tagging.

- Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner).

- Document service mapping standards, processes, and training materials.

Required Skills & Experience :

ServiceNow Platform Expertise :

- Deep understanding of ServiceNow CMDB structure and relationships.

- Hands-on experience with Discovery and Service Mapping modules.

- Proficient in MID Server configuration, deployment, and troubleshooting.

Technical Knowledge :

- Broad IT infrastructure knowledge including :

- Network protocols : SSH, SNMP, WMI, CIM

- Operating systems : Windows, Linux

- Virtualization platforms : VMware vCenter, Hyper-V

- Cloud platforms : AWS, Azure

- Database systems : Mapping via IP : PORT when URLs are unavailable

Discovery Techniques :

- Top-down discovery using predefined patterns.

- ML-based traffic discovery and application fingerprinting.

- Tag-based discovery leveraging cloud-native metadata.

Scripting & Automation :

- Strong JavaScript skills for ServiceNow scripting.

- Experience creating/modifying Discovery Patterns.

- Familiarity with Unix Shell scripting, Windows PowerShell, and Regex.

Troubleshooting & Optimization :

- Diagnosing service mapping errors and avoiding duplication.

- Working with XML and JSON data formats.

- Ensuring performance and accuracy of MID Servers and service maps.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist - Service Mapping.

- Experience with application architecture and standard configurations.

- Practical experience with enterprise-scale Service Mapping deployments.

- Familiarity with ITIL processes and CMDB governance.

Why Join Us :

Join a forward-thinking team focused on delivering high-impact IT services and automation. You'll play a key role in shaping our digital infrastructure and enabling smarter service management across the organization.