Job Description :

We are hiring Amazon Connect Manager levels. The ideal candidate will have hands-on experience in Amazon Connect and cloud-based contact center solutions, with expertise in designing, implementing, and supporting customer experience (CX) platforms using Amazon Connect and Amazon Lex.

Key Responsibilities :

- Design, implement, and support solutions using Amazon Connect.

- Configure and optimize cloud-based contact center solutions to meet business requirements.

- Develop and enhance conversational experiences using Amazon Lex.

- Collaborate with business and technical teams to deliver customer experience (CX) solutions.

- Analyze business requirements and translate them into functional solutions.

- Support implementation, configuration, testing, and deployment activities.

- Troubleshoot issues and provide ongoing support for Amazon Connect environments.

- Work closely with cross-functional teams to ensure successful project delivery.

Required Candidate Profile :

- 5 - 15 years of overall experience in IT Services & Consulting.

- Hands-on experience with Amazon Connect.

- Experience working with Amazon Lex.

- Strong understanding of Contact Center and Customer Experience (CX) solutions.

- Experience in functional consulting and solution implementation.

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management abilities.

Education :

- UG : B.Tech/B.E. in Any Specialization

Key Skills :

- Amazon Connect

- Amazon Lex

- Contact Center

- Customer Experience (CX)

- Functional Consulting

- Cloud Contact Center

- Amazon CX

- Solution Implementation

- Business Analysis

- Stakeholder Management