Amazon Connect Developer - Contact Center solutions

Job Description :

We are looking for an experienced Amazon Connect / AWS Contact Center Developer with 5-12 years of handson experience in designing, developing, integrating, and implementing cloudbased contact center solutions.

The ideal candidate should have strong expertise in Amazon Connect, AWS Lambda, Amazon Lex, Amazon Bedrock, Contact Flows, Connect APIs/SDKs, and cloudnative technologies.

The role requires a strong combination of backend development, AWS serverless architecture, conversational AI, contactcenter workflow design, API integration, and application development.

The candidate will work closely with solution architects, product owners, UX teams, and engineering teams to translate business requirements, designs, and wireframes into scalable, secure, and highquality technical solutions.

The successful candidate should be comfortable working in a handson engineering environment and should have the ability to troubleshoot complex integration issues, optimize Amazon Connect workflows, and develop intelligent customerservice experiences using LLMs, chatbots, and AI agents.

Key Responsibilities :

- Design, develop, configure, and maintain Amazon Connectbased contact center solutions.

- Develop scalable serverless applications and integrations using AWS Lambda with Python, Java, or Node.js.

- Build and maintain integrations with Amazon Connect SDKs and APIs.

- Design and implement Amazon Connect Contact Flows for inbound and outbound customer interactions.

- Work extensively with Amazon Connect routing, queues, contact attributes, agents, and routing profiles.

- Implement and customize Amazon Connect's Precision Routing capabilities to support sophisticated customertoagent matching and routing requirements.

- Develop integrations between Amazon Connect and enterprise applications, thirdparty systems, and backend services.

- Work on Amazon Connect API integrations, including authentication, data exchange, event processing, and workflow orchestration.

- Develop and maintain integrations between Amazon Connect and JPMC APIs, ensuring secure and reliable communication between systems.

- Design and implement conversational experiences using Amazon Lex.

- Develop chatbots and voicebot capabilities using Amazon Lex APIs and AWS Lambda.

- Integrate conversational AI capabilities into Amazon Connect contact flows.

- Work with Amazon Bedrock to develop and integrate Generative AI capabilities into customerservice and contactcenter solutions.

- Build and integrate Amazon Bedrock Agents and explore agentic AI capabilities for enterprise use cases.

- Work with Amazon Bedrock AgentCore and related agentic AI technologies where applicable.

- Develop LLMpowered solutions using models such as Amazon Nova, Anthropic Claude, and OpenAI models.

- Apply strong prompt engineering techniques to improve response quality, accuracy, consistency, and business relevance.

- Design prompts, system instructions, context strategies, and guardrails for LLMbased applications.

- Evaluate LLM responses and continuously improve AIdriven customer experiences.

- Integrate LLM and Generative AI capabilities with Amazon Connect, Lex, Lambda, and enterprise APIs.

- Develop reusable APIs, microservices, and backend components supporting contactcenter applications.

- Translate business requirements, technical specifications, UX designs, and wireframes into highquality productionready code.

- Collaborate with UI/UX teams to understand wireframes and