Job Summary :

As a Consultant, you will lead contact center transformations on AWS-led platforms. You will support and contribute to business development, market unit growth, and project delivery.

Roles & Responsibilities :

- Lead teams in designing, developing, and implementing cloud contact center transformations.

- Manage proposals and RFPs to ensure a continuous pipeline of opportunities.

- Collaborate with market unit leads to identify market demand.

- Grow the practice through hiring, nurturing, and upskilling team members.

- Conduct design sessions, requirement gathering, and provide working demos to stakeholders.

- Develop innovative strategies and operating models based on industry benchmarks.

Professional & Technical Skills :

- Seasoned techno-functional professional with experience in large-scale business transformation.

- Deep expertise in Amazon Connect, AWS Lex, Lambda, Pinpoint, Transcribe, and Comprehend.

- Strong understanding of API-based integrations with Salesforce, ServiceNow, and Bot platforms.

- Excellent communication, program management, and people management skills.

Tech Stack :

- AWS Contact Center, Amazon Connect, AWS Lambda, Lex bots, Pinpoint, Transcribe, Comprehend.