About the job:

We are seeking an experienced Salesforce Scrum Master / Project Manager to lead Agile delivery across enterprise Salesforce programs.

Key responsibilities:

Scrum Master & Agile Delivery:

- Facilitate Daily Stand-ups, Sprint Planning, Backlog Refinement, Sprint Reviews, Retrospectives and Scrum of Scrums.

- Drive Agile ceremonies across multiple Salesforce teams and ensure effective adoption of Agile/Scrum principles.

- Identify and remove impediments, blockers, dependencies and delivery risks.

Scrum of Scrums & Dependency Management:

- Facilitate Scrum of Scrums for large enterprise Salesforce programs involving multiple Agile teams.

- Identify and manage cross-team dependencies across Salesforce workstreams.

Project Management:

- Take ownership of Project Management activities when required.

- Manage scope, schedule, resources, dependencies, risks, issues, milestones and delivery commitments.

Salesforce Ecosystem Knowledge:

- Maintain strong practical understanding of the Salesforce ecosystem and platform fundamentals.

- Communicate effectively with Salesforce technical teams without requiring hands-on development expertise.

Release & Delivery Management:

- Support Salesforce release planning and coordinate activities across multiple releases and deployments.

Enterprise & Large-Team Coordination:

- Work with large enterprise clients and geographically distributed teams.

- Manage competing priorities across multiple Salesforce workstreams.

Agile Governance & Reporting:

- Track and report Agile metrics including velocity, sprint predictability, throughput, cycle time and burndown.

- Prepare delivery dashboards, status reports and governance updates.

Stakeholder Management:

- Act as a key communication point between delivery teams and client stakeholders.

- Facilitate difficult conversations, escalations, conflicts and competing priorities.

Required skills and qualifications:

- 8+ years of overall experience with strong experience as a Scrum Master in Salesforce environments.

- Strong experience working within the Salesforce ecosystem.

- Strong understanding of Salesforce Administration concepts.

- Good understanding of Salesforce Sales Cloud and Service Cloud.

- Strong knowledge of Agile/Scrum methodologies.

- Strong experience facilitating Scrum ceremonies and Scrum of Scrums.

- Experience coordinating multiple Scrum teams and large Salesforce programs.

- Strong dependency, risk, issue and escalation management skills.

- Strong experience with Jira, Confluence and Agile delivery tools.

- Strong client-facing and stakeholder management experience.

Certifications:

- Certified ScrumMaster (CSM) / Professional Scrum Master (PSM) - Preferred.

- Salesforce Certified Administrator - Preferred.

- SAFe Certification - Good to have.

- PMP / PRINCE2 - Good to have.