Job Summary:

Alchemy Technology Consulting (ATC) is expanding, and we are seeking an experienced ServiceNow Certified Technical Architect (CTA) to join our global ServiceNow Professional Services team as a new offshore role. Our growing ServiceNow practice is focused on asset intensive industries, such as mining and resources, and on embedding AI capabilities into the ServiceNow platforms of our clients.

At ATC, we partner with leading organisations to solve complex challenges using the ServiceNow platform. We're looking for passionate ServiceNow professionals who want to deliver meaningful outcomes and grow their careers in a supportive, high-trust environment.

We invest heavily in your long-term career, with clearly defined career pathways, structured learning plans, and ongoing ServiceNow certification support.

The ideal candidate will own the technical architecture of our clients ServiceNow platforms, covering instance strategy, data model, integrations, security and upgrades. You will work directly with clients to understand their requirements and design solutions, then lead our offshore developers to build them to a high standard. You will also guide our clients in adopting AI on ServiceNow, including Now Assist, AI Agents and AI assisted delivery tools, with the right governance in place.

This opportunity is working closely to support Australian clients with a Global presence.

Why Alchemy Technology Consulting (ATC):

At ATC, people come first. We foster a culture of collaboration, learning and trust, where your contribution is valued and your development is actively supported.

Your career with Alchemy:

You'll benefit from structured career pathways, ongoing training and certification investment, and regular mentoring. We also provide opportunities for team members to travel to Australia to strengthen client relationships and participate in onsite workshops.

Key Responsibilities:

- Own the technical architecture of client ServiceNow instances, including instance strategy, data model, CMDB and CSDM alignment, security, performance and upgrade approach.

- Lead client discovery and design workshops, translate business requirements into platform solutions, and present and defend designs to client architects and stakeholders.

- Design integrations between ServiceNow and enterprise systems such as SAP and other ERP and asset management platforms, using IntegrationHub, spokes, REST and SOAP APIs, MID Servers and Workflow Data Fabric. Including authentication, data transformation and error handling patterns.

- Lead and mentor our offshore ServiceNow developers. Set design and coding standards, review code and update sets, and guide the team through build, test and deployment.

- Run technical governance on engagements, including design authority reviews, platform standards, release and upgrade planning, and ATF test coverage.

- Design and embed AI capabilities for clients, including Now Assist, AI Agents and generative AI use cases, and govern AI assisted build tools so that AI generated changes meet platform standards before deployment.

- Shape solutions for asset intensive clients across Enterprise Asset Management, ITAM (HAM/SAM), ITOM and Field Service Management.

- Contribute to pre-sales and proposals with solution designs, effort estimates and technical input.

- Produce and maintain architecture documentation, including solution designs, integration specifications and technical decision records.

- Work within Agile/Scrum delivery, contributing to backlog refinement, estimation and sprint planning.

Skills and Attributes for Success:

Essential:

- Current ServiceNow Certified Technical Architect (CTA) certification.

- Current ServiceNow CSA and CAD certifications, plus at least one CIS certification.

- 10 or more years in IT, with at least 6 years on the ServiceNow platform and 3 or more years as a technical or solution architect.

- Has led the architecture of multiple end to end ServiceNow implementations across more than one product area, such as ITSM, ITOM, ITAM, CSM, HRSD or EAM.

- Deep platform knowledge across the data model and CMDB, ACLs and security, server and client scripting, Flow Designer, IntegrationHub and instance performance.

- Has led and mentored development teams, including code and design reviews.

- Strong written and spoken English, comfortable working directly with clients.

- Availability to overlap with Australian (AWST) business hours each day.

Desirable:

- Experience in asset intensive industries such as mining, resources, utilities or transport.

- Enterprise Asset Management, ITAM (HAM/SAM) or Field Service Management architecture experience.

- Hands-on experience designing Now Assist, AI Agents or other generative AI solutions on ServiceNow, or using AI assisted development tools.

- Integration experience with ERP and asset systems such as SAP, Maximo or Ellipse.

- Additional CIS certifications (CIS-ITSM, CIS-Discovery, CIS-HAM, CIS-SAM, CIS-CSM, CIS-FSM, CIS-SPM).

- Experience leading offshore or distributed delivery teams.

- Pre-sales, estimation and proposal experience with a consultancy or ServiceNow partner.

- ITIL 4 certification and an understanding of DevOps and release practices for ServiceNow.