Job Description:

We are looking for an experienced Agile Scrum Master with 5+ years of experience in facilitating Agile practices, including Scrum and Kanban, for ServiceNow implementation and delivery projects.

Total Experience: 5 - 10 years

Key Responsibilities:

- Act as Scrum Master for one or more ServiceNow project teams, ensuring effective implementation of Scrum and Kanban practices.

- Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.

- Manage Kanban workflows, including daily meetings, backlog replenishment, workflow reviews, and continuous improvement activities.

- Identify and remove impediments to ensure smooth project execution and maintain team productivity.

- Collaborate with Product Owners, business stakeholders, and development teams to manage and prioritize the product backlog.

- Track and report team performance using Agile metrics such as burndown charts, velocity, lead time, cycle time, and cumulative flow diagrams.

- Coach team members and stakeholders on Agile principles, Scrum and Kanban frameworks, and best practices.

- Promote continuous improvement, transparency, collaboration, and effective communication across teams.

- Coordinate with cross-functional teams to support ServiceNow implementation, integration, testing, and deployment activities.

Required Skills:

- 5+ years of experience as an Agile Scrum Master.

- Strong understanding and practical experience with both Scrum and Kanban methodologies.

- Experience working on ServiceNow implementation or ITSM-related projects is preferred.

- Hands-on experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms.

- Strong knowledge of Agile metrics, sprint management, backlog tracking, and team performance reporting.

- Excellent communication, facilitation, stakeholder management, and conflict-resolution skills.

- Ability to identify project risks, resolve impediments, and drive continuous improvement.

- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Good to Have:

- Experience in large-scale ServiceNow implementations or enterprise ITSM projects.

- Familiarity with ITIL processes and IT Service Management practices.

- Relevant Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent.