About the role :

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees.

The right person will thrive in an "all hands-on deck" environment.

- Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc.

- Maintain and troubleshoot SIP trunks, call routing, and number provisioning.

- Implement and manage fax solutions.

- Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems.

- Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications.

- Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation.

- Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency.

- Manage telephony vendors and act as a liaison for technical escalations.

- Document network topologies, system configurations, change logs, and SOPs.

Role specific competencies Required:

- Bachelors degree in information technology, Computer Science, or related field (or equivalent experience).

- 7+ Years of Experience in VoIP Infrastructure management.

Proven experience with :

- FreePBX administration and troubleshooting.

- Genesys Cloud deployment and support.

- RingCentral CX configuration.

- VoIP Innovations provisioning.

- Twilio fax integration and troubleshooting.

- Queue Matrix platform (or similar call center software).

- Strong knowledge of SIP protocols, call routing, and telephony concepts.

- Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP.

- Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure.

Soft Skills :

- Strong problem-solving abilities and troubleshooting skills.

- Excellent communication and collaboration skills.

- Ability to work independently and as part of a team.

- Strong attention to detail and organization skills.

What Youll Need :

- Excellent verbal communication and the ability to convey information clearly and effectively.

- Excellent Task Management and Organizing skills.

- Exceptional Analytical & Decision-Making skills.

- Excellent delegator and mediator.

- Great interpersonal skills.

- Quick decision-making and problem-solving abilities.

- Fantastic organizational and time management skills.

- Strategic and creative mindset.