Role Overview :

We are looking for an experienced AJO consultant with proven hands-on implementation background for our client company. This role is for candidates who have already delivered AJO and AEP solutions for enterprise customers and are ready to lead engagements independently.

Must-Have Skills :

- Adobe Journey Optimizer implementation : Hands-on experience delivering AJO solutions including journey orchestration, event triggers, conditions, wait logic, automations, custom actions, messages, offer decisioning, and channel configurations.

- Adobe Experience Platform expertise : Deep working knowledge of AEP services including Real-Time Customer Profile, Identity Service, XDM schema design, source connectors, datasets, and audience segmentation.

- Data modelling and XDM : Strong ability to design and implement Experience Data Model (XDM) schemas for multi-channel marketing use cases.

- SQL and data querying : Strong SQL proficiency for querying datasets, writing complex joins and aggregates.

- API development and integration : Hands-on experience integrating with AEP and AJO REST APIs, designing custom actions, and configuring webhooks.

- JavaScript and scripting : Proficiency in JavaScript for personalization logic and custom scripting.

- Segmentation and audience design : Practical experience creating and validating rule-based segments and AI/ML-powered audiences.

- Customer communication and advisory : Ability to engage enterprise customers independently, lead discovery workshops, and present technical designs.

- Basic AI and agentic skills : Working understanding of AI-assisted delivery, prompt engineering, and agentic workflows.

- AJO certifications : Relevant Adobe Journey Optimizer certifications or demonstrable equivalent hands-on expertise.

- End-to-end delivery ownership : Demonstrated ability to own AJO/AEP workstreams from requirements gathering through go-live.

Responsibilities :

- Consulting and requirement discovery : Conduct discovery workshops and translate business needs into implementation scope.

- Solution design and roadmap : Recommend solution architecture, data models, and integration touchpoints.

- Adobe Journey Optimizer delivery : Implement and configure journey orchestration, triggers, and automations.

- Offer and experience decisioning : Configure decision items, eligibility rules, and ranking logic.

- Data engineering and integration : Design and build data ingestion flows from CRM, web, and mobile systems into AEP.

- Troubleshooting and optimisation : Diagnose and resolve technical issues across data ingestion, identity, and journey performance.

- Documentation and enablement : Create technical documentation, runbooks, and conduct product training.

- Delivery coordination : Collaborate with project managers, architects, and stakeholders to manage timelines and deliverables.