Role : Active Directory Specialist

Key Skill : AD management, IAM management, Advance PowerShell Scripting, VMware, Windows OS support, SMTP relay management, Radius server, Performance Analyser, Vendor Managment, File server and Backup management.

Role & Key Responsibilities :

- Managing server performance issues i.e., unexpected reboot, server slowness, no-reboot, server hang etc..

- Handling patch deployment issue.

- Availability outside of working hours to resolve emergency issues promptly.

- Closely work with Application management team provide the suitable solution.

- Excellent critical thinking and problem-solving skills.

- Good understanding on Backup technology.

- Work and coordinate with managed service provider, Vendors and follow up on delivery and open issue related to Infrastructure.

- IAM management, Automation

- PowerShell Scripting

- Troubleshooting DNS functionality.

- Functionality Knowledge of SQL Database.

- Managing schema of Active Directory users, groups, and computer accounts.

- Managing AD replication report and troubleshooting the issue accordingly and its responsibility of across domain.

- Knowledge of Group policy, creating Group Policy, troubleshooting Group Policy.

- File system management i.e., giving access on share folder, creating new share folder, and troubleshooting on share folder issue.

- Monitoring the Server through monitoring agent.

- Handling escalation and P1 issue.

- Working on incident request, alert, and CR.

- Coordinating with hardware vendors relating to hardware issue.

- Security score, rating matrix and compliance; and not limited to above these.

- L1 level networking knowledge will advantage and coordinating with network team to resolve issue.

- The above is not an exhaustive list of duties and will be expected to perform different tasks as necessitated by changing support role required within the Organisation and the overall business objectives of the Organisation.