- Lead and support cloud infrastructure operations with a strong focus on AWS services, reliability, and automation.

- Ensure high availability, performance, and security of client infrastructure environments.

- Act as a technical escalation point and mentor for cloud support teams.

Key Responsibilities / KRAs :

- Design, build, and support AWS-based infrastructure solutions.

- Maintain stability, performance, and availability of server and cloud environments.

- Provide L2/L3 support for incidents and service disruptions.

- Lead incident response and ensure timely service restoration with proper documentation.

- Drive change management activities including planning, implementation, and rollback.

- Participate in problem management to identify root causes and prevent recurrence.

- Monitor infrastructure and respond proactively to anomalies and alerts.

- Develop and maintain automation for infrastructure provisioning and deployments.

- Improve monitoring, alerting, and reporting frameworks.

- Support multiple platforms including eCommerce, CMS, data integration, and custom systems.

- Collaborate with platform and application teams to resolve infrastructure issues.

- Mentor junior engineers and guide best practices in cloud operations.

- Participate in on-call rotations to ensure 24x7 infrastructure support coverage.

- Research and evaluate emerging infrastructure technologies and tools.

Required Skills & Expertise :

- Strong hands-on experience with AWS cloud services.

- Practical experience with EC2, S3, RDS, KMS, Route 53, IAM, Lambda, Kinesis, ECS, ElasticSearch, SES, and API Gateway.

- Experience in infrastructure automation and provisioning.

- Strong understanding of cloud security, access control, and best practices.

- Hands-on experience in incident, change, and problem management.

- Familiarity with ITIL processes and ITSM ticketing tools.

- Strong troubleshooting skills across cloud and server environments.

- Experience supporting high-availability and production-grade systems.

- Ability to work in 24x7 support environments with on-call responsibilities.

- Strong communication and stakeholder coordination skills.

Preferred Qualifications :

- AWS certifications are an added advantage.

- Exposure to DevOps practices and CI/CD pipelines.