ABI Health - L2 Support Engineer - Troubleshooting
Posted on: 13/07/2025
Job Description
Job Title : L2 Support Engineer
Location : Chennai
Employment Type : Full-time
Work Schedule : 6-day work week, rotational shifts
Experience Required : Minimum 2 years
About the Role :
We are looking for a skilled L2 Support Engineer to join our growing team and take over responsibilities previously handled by Niyas. This role is crucial for providing timely, high-quality technical support, particularly in the healthcare and laboratory domains.
Key Responsibilities :
- Technical Troubleshooting : Resolve complex technical issues escalated from L1, involving application-level and transactional analysis.
- SQL Expertise : Write and troubleshoot SQL queries to identify, diagnose, and resolve issues effectively.
- SLA Adherence : Ensure timely resolution of support tickets in line with defined Service Level Agreements (SLAs).
- Collaboration : Communicate clearly and effectively with internal teams, customers, and stakeholders to resolve issues and provide updates.
- Shift Support : Be flexible to work in rotational shifts, including weekends (6-day work week).
Requirements :
- Experience : Minimum 2 years in L2 support, technical support, or related roles.
- SQL Skills : Strong knowledge of SQL for querying databases and performing root cause analysis.
- Domain Knowledge : Experience in LIMS (Laboratory Information Management System) or healthcare software is highly desirable.
- Communication : Excellent verbal and written communication skills.
- Problem-Solving : Ability to work independently and think critically under pressure.
Preferred Qualifications :
- Exposure to healthcare IT standards and terminology
- Experience with ticketing tools (e.g., Jira, Freshdesk, Zendesk)
- Knowledge of API-level troubleshooting or basic scripting is a plus.
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