ABI Health - Applications Support Engineer

Description :

Designation : Application Support Engineer (L2 Support)

Location : Chennai

Job Summary :

The Application Support Engineer (L2) will be responsible for handling escalated support tickets, performing backend data fixes, and ensuring smooth application operations. The role requires strong SQL expertise, problem-solving skills, and coordination with L3/development teams.

Key Responsibilities :

- Handle L2 support tickets escalated from L1 or end-users within defined SLAs

- Perform transactional fixes and data corrections directly in the database/system

- Execute data extraction and sharing based on business or client requirements

- Monitor applications, scheduled jobs, and interfaces to ensure smooth operations

- Analyze issues using logs, database queries, and system behavior

- Write and execute SQL queries for troubleshooting and data validation

- Coordinate with L3/Development teams for bug fixes and permanent solutions

- Maintain proper documentation of incidents, fixes, and workarounds

- Ensure data integrity and accuracy while performing fixes

- Provide Root Cause Analysis (RCA) for recurring issues

- Support deployment validations and post-release monitoring

Required Skills & Qualifications :

- Strong hands-on experience in SQL (mandatory)

1. Joins, Subqueries, Updates, Deletes

2. Stored Procedures (preferred)

- Experience in Production/Application Support or Ticketing Environment

- Familiarity with tools like Zoho, Jira or similar

- Good understanding of database concepts and data validation techniques

- Ability to analyze logs and troubleshoot issues independently

- Experience in backend data handling and transaction-level fixes

- Strong problem-solving and analytical skills