Top 30+ Salesforce Interview Questions and Answers

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Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage sales and marketing in one place. It was founded in 1999 by Marc Benioff, a former Oracle executive, who introduced the idea of delivering software over the internet – long before it became the norm. What started as a simple CRM tool has now grown into a powerful ecosystem used worldwide. Today, many companies rely on Salesforce and need candidates who are skilled in using its tools. So, if you are applying for a job that requires Salesforce skills, make sure you know the common interview questions. This guide covers the top 30+ Salesforce interview questions and answers to help you get ready.

Fun fact – Over 150,000 companies worldwide use Salesforce to manage their customer relationships and business operations.

Basic Level Salesforce Interview Questions

Here are some basic-level Salesforce interview questions and answers to help beginners.

1. What is Salesforce and why is it used?

Salesforce is a cloud-based CRM platform. It helps businesses manage leads, customers, and sales processes. Teams can track deals, automate tasks, and access data from anywhere. It’s widely used for better customer service and faster sales cycles.

2. What are standard and custom objects in Salesforce?

Standard objects are built-in, like Account, Contact, and Opportunity. Custom objects are created by users for unique needs, such as tracking job applications or vendor details.

3. What is a workflow rule?

A workflow rule is an automation tool. It triggers actions like sending emails or updating fields when specific conditions are met. For example, it can send a reminder if a case remains open for 3 days.

4. Explain the difference between a role and a profile.

A profile controls what a user can do – like creating or editing records. A role controls what records a user can see in the hierarchy. Both are used to manage access but in different ways.

5. What is a validation rule?

It is a rule that prevents incorrect data from being saved. For instance, you can stop users from saving a record if a required field is left blank.

6. What is a page layout in Salesforce?

Page layout controls how fields, buttons, and sections appear on a record page. You can customize it by profile to show different layouts to different users.

Note – Salesforce basic interview questions often include topics like CRM basics, standard objects, data types, workflows, and simple automation tools.

Salesforce Interview Questions for Freshers

This section covers important Salesforce fresher interview questions to help newcomers understand essential concepts.

7. How does Salesforce help businesses?

Salesforce helps companies track sales, manage customers, and automate workflows. It improves communication across teams and gives real-time visibility into performance. It’s flexible and works for small and large businesses.

8. What is the difference between a lead and an opportunity?

A lead is a potential customer. It’s the starting point. An opportunity is a qualified deal. It means the customer is interested and there’s a chance to close a sale.

9. What is a report type in Salesforce?

A report type defines what objects and fields can be used in a report. It controls the structure of the data. For example, “Accounts with Contacts” is a standard report type.

10. Can you name some standard fields in an Account object?

Yes – Name, Industry, Phone, Website, and Type are all standard fields. Others include Billing Address and Account Owner.

11. What is the AppExchange?

AppExchange is like an app store for Salesforce. You can find and install apps built for different business needs. Some are free, others are paid.

12. What is the difference between Salesforce Classic and Lightning?

Classic is the older version with a basic interface. Lightning is faster, more modern, and has better customization tools. Most new features are Lightning-only now.

Note – Salesforce questions interviewers ask at the fresher level often focus on fundamentals and CRM use cases. 

Salesforce Interview Questions for Experienced Professionals 

These are advanced Salesforce interview questions and answers for experienced professionals. 

13. How would you handle governor limits in Apex?

I follow best practices like bulkifying code and avoiding unnecessary SOQL or DML in loops. I also use collections like maps and sets to process data efficiently. When needed, I split logic using future methods or queueable Apex.

14. What is a trigger.new and trigger.old context variable?

trigger.new is a list of new records that are being inserted or updated. trigger.old holds the old version of records, but only in update or delete operations. They help compare values before and after changes.

15. Describe a use case where you used Process Builder.

In earlier projects, I used Process Builder to automate actions when a Case was closed. But now, I use Record-Triggered Flows instead, as Process Builder has been deprecated. Flows allow more flexibility, better debugging, and are now Salesforce’s recommended tool for automation.

16. How do you secure sensitive data in Salesforce?

I use field-level security, sharing rules, and profiles to restrict access. I also apply CRUD and FLS checks in Apex. For external users, I rely on sharing settings and encrypted fields where needed.

17. What is the use of custom metadata types?

Custom metadata types store configuration data that can be packaged and deployed. Unlike custom settings, metadata records can be deployed across orgs. They’re useful for things like dynamic validation or feature toggles.

Salesforce Interview Questions for 2 Year Experienced

• What is the difference between a workflow and a process builder?
• Describe a time when a client changed requirements mid-project.
• What do you like most about working with Salesforce?

Salesforce Interview Questions for 3 Years Experienced

• What are the different types of relationships in Salesforce?
• How do you stay updated with new Salesforce features?
• How do you use batch Apex in real projects?

Salesforce Interview Questions for 4 Years Experienced

• What is asynchronous Apex and when do you use it?
• Give an example of how you handled conflicting stakeholder expectations.
• How do you debug issues in Lightning Components?

Salesforce Interview Questions for 5 Years Experienced

• How do you manage data migration in Salesforce?
• Describe a challenging Salesforce project you led or supported.
• What’s your approach to designing scalable Apex code?

Advanced Level Salesforce Interview Questions

Let’s go through some challenging Salesforce SFDC interview questions and answers. 

18. What is the difference between Apex and Visualforce?

Apex is the backend language used for business logic. Visualforce is a markup language for creating user interfaces. Apex runs server-side, while Visualforce renders on the client side.

19. How does Salesforce handle multi-tenancy?

Salesforce uses a shared database for all customers. Each tenant’s data is stored separately using unique identifiers. Platform resources are shared but data is kept isolated and secure.

20. Explain the sharing and visibility architecture in Salesforce.

It starts with the org-wide default (OWD), then roles and sharing rules add access. Profiles and permission sets control object-level permissions. Manual sharing and Apex-managed sharing offer more flexibility.

21. When would you use Platform Events vs Change Data Capture?

Use Platform Events for custom event-driven processes, like triggering external system calls. Use Change Data Capture (CDC) when you need to track record-level changes automatically across standard or custom objects.

Scenario Based Salesforce Interview Questions

Here are practical Salesforce scenario based interview questions and their answers. 

22. A user can’t see a record they should have access to. How do you troubleshoot?

First, I check the org-wide defaults and sharing rules. Then I review the user’s role, profile, and permission sets. I also check if the record owner shared it manually or through Apex sharing. Sometimes, field-level access can also block visibility.

23. A batch job fails in production. What steps do you take?

I check the Apex Jobs page for error logs. Then I review the debug logs to find the exact issue—usually a governor limit, null pointer, or data issue. If it’s data-related, I inspect the records. I test the fix in sandbox before retrying.

24. Your trigger is updating related records and causing recursion. What do you do?

I add a static variable in a helper class to control recursion. This way, the logic runs only once per execution context. I also move logic out of the trigger and into a handler class to keep things clean.

Note – Scenario based interview questions in Salesforce often assess your problem-solving approach and decision-making skills.

Salesforce Coding Interview Questions

This section includes Salesforce interview questions with answers that test your coding skills.

25. Write a test class to cover 100% code coverage for a given Apex class.

Assuming the trigger logic is now in a helper class:

@isTest

private class ContactTriggerTest {

    @isTest

    static void testContactInsert() {

        // Create test Account

        Account acc = new Account(

            Name = ‘Test Account’,

            Number_of_Contacts__c = 0

        );

        insert acc;

        // Create test Contact linked to the Account

        Contact con = new Contact(

            FirstName = ‘John’,

            LastName = ‘Doe’,

            AccountId = acc.Id

        );

        insert con;

        // Retrieve updated Account to verify contact count

        Account updated = [

            SELECT Number_of_Contacts__c 

            FROM Account 

            WHERE Id = :acc.Id

        ];

        System.assertEquals(1, updated.Number_of_Contacts__c);

    }

}

26. Write an Apex class that makes a callout to a REST API.

public class CalloutExample {

    public static void makeCallout() {

        Http http = new Http();

        HttpRequest request = new HttpRequest();

        request.setEndpoint(‘https://api.example.com/data’);

        request.setMethod(‘GET’);

        HttpResponse response = http.send(request);

        if (response.getStatusCode() == 200) {

            System.debug(‘Response: ‘ + response.getBody());

        } else {

            System.debug(‘Callout failed: ‘ + response.getStatusCode());

        }

    }

}

Note – Add @future(callout=true) if you’re calling this from a trigger.

27. Write a simple SOQL query to get all Contacts under an Account.

List<Contact> contacts = [SELECT Id, FirstName, LastName, Email FROM Contact WHERE AccountId = :accountId];

Replace accountId with a valid Account Id string or variable.

Also Read - Top 50+ REST API Interview Questions and Answers

Role-Specific Salesforce Interview Questions

Let’s go through important Salesforce questions interview panels often ask based on specific job roles.

Salesforce Business Analyst Interview Questions

Here are key Salesforce BA interview questions that test your ability to gather requirements and bridge business needs with technical solutions.

1. How do you gather requirements from non-technical stakeholders?
2. What is a user story and how do you write one in Salesforce projects?
3. How do you map business processes to Salesforce features?
4. Have you worked with any wireframing or documentation tools?

Salesforce Technical Consultant Interview Questions

1. What’s your approach to solutioning a client request in Salesforce?
2. How do you handle integration with third-party systems?
3. Describe a situation where you optimized a Salesforce implementation.
4. What are the major considerations in a data model design?

Salesforce Architect Interview Questions

Here are some essential Salesforce technical architect interview questions.

1. How do you approach system scalability in Salesforce?
2. What factors do you consider when designing security models?
3. How do you plan multi-org architecture for a global company?
4. Explain the difference between transactional and non-transactional design patterns.

Platform and Module-Specific Salesforce Interview Questions

These are commonly asked Salesforce SFDC interview questions covering core modules and platform-specific functionalities.

Salesforce SFDC Interview Questions

1. What is a master-detail relationship?
2. What is the difference between SOQL and SOSL?
3. What is a sandbox and how do you use it?
4. How do you set up field-level security?

Note – SFDC interview questions and answers often focus on standard/custom objects, automation tools, data models, security settings, and platform features like AppExchange and integrations.

SFMC Interview Questions

Here are top Salesforce marketing cloud interview questions.

1. What is Journey Builder in Salesforce Marketing Cloud?
2. How does Contact Builder differ from Audience Builder?
3. What are the types of emails you can send from Email Studio?
4. What is the role of AMPscript in SFMC?

Salesforce Service Cloud Interview Questions

Here are important service cloud interview questions that test your knowledge of case management, service console, and automation features.

1. What is the Service Console in Salesforce?
2. How are Cases used in Service Cloud?
3. What is the difference between a queue and an assignment rule?
4. How do you set up an email-to-case functionality?

SFCC Interview Questions

1. What is Salesforce Commerce Cloud used for?
2. Explain the role of ISML templates in SFCC.
3. How do you manage product catalog data in SFCC?
4. What is the use of Business Manager in SFCC?

Salesforce Vlocity Interview Questions

1. What is a DataRaptor and where is it used?
2. Explain what OmniScript is and its use case.
3. What’s the difference between Integration Procedures and DataRaptors?
4. How do you handle versioning in Vlocity components?

Salesforce Omnistudio Interview Questions

1. What are the key components of OmniStudio?
2. How is OmniStudio used in guided user interactions?
3. What is FlexCard and how is it different from OmniScript?
4. How do you manage deployment of OmniStudio components?

Salesforce DevOps Interview Questions

1. What tools have you used for Salesforce DevOps?
2. What is your CI/CD strategy for Salesforce projects?
3. How do you handle deployment errors?
4. What’s the difference between Change Sets and SFDX?

Also Read - Top 25+ CI/CD Interview Questions and Answers

Technology and Development-Specific Salesforce Interview Questions

Now let’s cover some important technology and development-specific Salesforce interview questions.  

Lightning Web Components Interview Questions

Here are commonly asked interview questions on Salesforce lightning focusing on LWC architecture.

1. What are decorators in LWC?
2. How do you pass data from parent to child in LWC?
3. What is the use of wire service?
4. How do you handle events in LWC?

Note – Salesforce lightning interview questions often cover Aura vs LWC differences, component communication, events, decorators, and practical use in app development.

Aura Component Interview Questions

1. How does event handling work in Aura?
2. What’s the difference between application and component events?
3. How do you use Apex with Aura?
4. What is the role of the helper file?

Salesforce Flow Interview Questions

1. What types of flows are available in Salesforce?
2. When would you use a flow instead of a workflow rule?
3. How do you handle fault paths in flows?
4. What is a subflow?

SOQL Interview Questions

1. How do you query child records from a parent object?
2. What is a relationship query in SOQL?
3. What are aggregate functions in SOQL?
4. How is SOQL different from SQL?

Salesforce Interview Questions on Reports and Dashboards

1. What’s the difference between a dashboard and a report?
2. How do you use report filters?
3. What is a joined report?
4. Can you schedule reports in Salesforce?

Salesforce Security Interview Questions

1. What is the difference between role hierarchy and sharing rules?
2. What is a permission set and when should you use it?
3. How do you restrict access to fields in Salesforce?
4. What is the difference between object-level and record-level security?

Company-Specific Salesforce Interview Questions

Here are targeted salesforce SFDC interview questions frequently asked by top companies.

Salesforce Interview Questions for Accenture

1. How do you handle change requests during a sprint?
2. What is your experience with global rollouts in Salesforce?
3. How do you balance technical feasibility with business needs?
4. Describe your role in an agile delivery model.

Note – Accenture Salesforce interview questions and answers often focus on integration experience and agile methodologies.

Infosys Salesforce Interview Questions

1. Explain your contribution in a multi-cloud Salesforce project.
2. How do you handle client demos and UAT feedback?
3. What is your experience with Salesforce integrations?
4. How do you manage Apex code for reusability?

Deloitte Interview Questions Salesforce

1. How do you manage documentation in Salesforce projects?
2. Describe your experience working on large enterprise implementations.
3. What’s your approach to stakeholder alignment?
4. How do you validate deployment success?

PwC Salesforce Interview Questions

1. What kind of Salesforce certifications do you have?
2. Describe how you manage project deadlines.
3. What is your experience with Lightning migration?
4. How do you communicate technical updates to non-technical clients?

NTT Data Salesforce Interview Questions

1. How do you manage sandbox refresh cycles?
2. Have you worked on mobile customization in Salesforce?
3. How do you track code coverage across modules?
4. What’s your experience with client onboarding in Salesforce?

TCS Salesforce Interview Questions

1. What deployment strategies have you used at scale?
2. How do you manage version control with Salesforce metadata?
3. How do you identify and fix governor limit issues?
4. Have you worked with Einstein Analytics?

Capgemini Salesforce Interview Questions

1. How do you estimate effort for custom development?
2. What’s your experience with industry-specific Salesforce clouds?
3. How do you manage team collaboration on Salesforce projects?
4. What are your steps to debug a failed test class?

Cognizant Salesforce Interview Questions

1. How do you handle Salesforce-to-legacy system integration?
2. What are the key challenges in Lightning implementation?
3. What deployment tools have you worked with?
4. Explain your experience with asynchronous operations in Apex.

HCL Salesforce Interview Questions

1. How do you document and manage business processes in Salesforce?
2. What’s your experience working with cross-functional teams?
3. Describe a time you implemented a security model from scratch.
4. How do you manage code review in Salesforce teams?

IBM Salesforce Interview Questions

1. Describe how you handle technical debt in Salesforce projects.
2. What is your process for unit and integration testing in Salesforce?
3. How do you manage Lightning component libraries?
4. What KPIs do you track for Salesforce projects?

KPMG Salesforce Interview Questions

1. How do you identify key business drivers during discovery?
2. Describe your role in a compliance-heavy Salesforce project.
3. How do you present value to the client through Salesforce?
4. What is your approach to QA in Salesforce?

Tech Mahindra Salesforce Interview Questions

1. How do you handle real-time data sync in Salesforce?
2. What has been your biggest Salesforce challenge so far?
3. How do you conduct post-deployment validation?
4. How do you manage code branching in large teams?

Wipro Salesforce Interview Questions

1. What’s your experience with Salesforce Managed Packages?
2. How do you track team productivity on Salesforce projects?
3. What approach do you follow for environment strategy?
4. Have you worked on any Salesforce accelerators?

Amazon Salesforce Interview Questions

1. How do you handle large-volume data imports in Salesforce?
2. What’s your experience with Salesforce APIs?
3. Describe how you handle data duplication at scale.
4. How would you design a solution for high availability?

Genpact Salesforce Interview Questions

1. How do you align Salesforce features with BPO workflows?
2. What’s your approach to CRM data quality improvement?
3. Have you implemented customer feedback loops in Salesforce?
4. How do you customize Salesforce for call center operations?

Google Salesforce Interview Questions

1. How would you architect a scalable multi-cloud Salesforce solution?
2. What’s your experience with OAuth and identity management in Salesforce?
3. How do you evaluate performance issues in Lightning apps?
4. How do you integrate AI features within Salesforce?

L&T Salesforce Interview Questions

1. What challenges have you faced in large industrial Salesforce deployments?
2. Describe how you manage real-time operations in Salesforce.
3. What KPIs do you use for Salesforce implementation success?
4. How do you coordinate between field teams and technical teams?

Tips to Prepare for Salesforce Interview

Here are some helpful tips to get ready for your Salesforce interview with more confidence and clarity.

• Review basic to advanced Salesforce concepts, based on the job role.
• Practice writing SOQL queries and Apex code.
• Understand real business use cases and automation tools like Flows and Process Builder.
• Prepare for scenario-based questions.
• Brush up on recent Salesforce updates.
• Walk through your past projects with clarity and results.

Wrapping Up

With these 30+ Salesforce interview questions and answers, you are better prepared to face real interview scenarios. Focus on concepts, hands-on practice, and real-world use cases.

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