Health insurance

Free meal

Office cab/shuttle

Job/Soft skill training

Cafeteria

Professional degree assistance

Office gym

Child care facility

International/On-site exposure

Annual health checkup

Annual leaves

Rewards & recognition

Car lease

Recreational activities

Mobile bill reimbursements

Life insurance

Maternity leaves

Performance bonus

Gifts on festivals

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Key Responsibilities : - Manages and monitors all installed systems and infrastructure for Wabtec to be in line with company guidelines or SOP's. - Ensures the highest level of systems and infrastructure availability. - Log network incidents and service disruptions, capturing relevant information and details about the reported problems. - Respond to alerts and alarms promptly, assessing the severity of issues and initiating appropriate troubleshooting procedures as per the defined SLA. - Initial Troubleshooting : Conduct initial troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues - Able to perform data backup, disaster recovery, and data migration & patch upgrade activities - Escalation : Escalate issues to Level 2 or Level 3 engineers when necessary, ensuring that more experienced team members handle complex problems - Collaborates with other team (APAC/EMEA/AMER) to ensure high quality deliverables within organization guidelines, policies, and procedures. - Maintain detailed records of incidents, actions taken, and solutions applied, ensuring transparency and knowledge retention. - Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders. - Provide clear and concise updates to Users / internal stakeholders regarding incident status and resolution progress. - Excellent troubleshooting skills - Ability to work flexible hours/shifts - Good written and verbal communication skills. Technical Skills : - Must have experience ticketing tools like Servicenow/JIRA/Remedy etc. - Must have experience in monitoring tools like Solarwinds/JIRA/REMEDY - Experience with virtualization (e.g., VMware, Virtual Box) - Good to have cloud environment experience (Azure/AWS) - Good to have Experience with automation tools (Terraform, Ansible) - Hands on Network experience on Router, Switches, Firewalls, AP's, VPN's, - Knowledge of Networking protocols TCP/IP, DNS, DHCP, etc. Education & Certification : - BE/B.Tech in computer science / Electronics & communications / IT - Good to have certifications : MCP/MCSA/Azure/AWS/ITIL.v4

Bangalore

Wabtec - Server/Computer Operations Engineer (4-7 yrs)

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