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iStar Skill Development Reviews by Employees

Job Title : Product Support Engineer (hirist) Location : Bangalore Experience : 1 to 3 Salary Range : 9 to 12 LPA About the Role : We are seeking a proactive and tech-savvy Product Support Engineer to join our team and contribute to delivering exceptional L2 (Level 2) Support. In this role, you will assist with advanced troubleshooting, resolve escalated technical issues, and work closely with the product and engineering teams to maintain seamless product performance. This internship will provide valuable exposure to a dynamic, fast-paced support environment and opportunities to develop advanced problem-solving and technical skills Key Responsibilities : - Provide technical support to customers via email, chat, and calls. - Diagnose and troubleshoot software, API, and system integration issues. - Analyze logs and error reports to identify root causes of issues. - Collaborate with engineering and product teams to resolve complex issues. - Document common issues, solutions, and best practices for internal and external use. - Assist with product testing, debugging, and validation before releases. - Ensure timely resolution of support tickets within SLAs. - Monitor system performance and escalate issues proactively. - Train and educate customers on product features and troubleshooting steps. Required Skills & Qualifications : - Bachelors degree in Computer Science, Engineering, or related field. - 1+ years of experience in technical support, product support, or a similar role. - Strong understanding of SQL, APIs, and debugging techniques. - Experience with log analysis tools, monitoring tools, and ticketing systems (e.g., Jira, Zendesk, ServiceNow). - Familiarity with Linux/Unix commands and cloud platforms (AWS, Azure, GCP) is a plus. - Knowledge of programming/scripting languages like Python, JavaScript, or Shell scripting is a plus. - Excellent problem-solving, analytical, and communication skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Customer-focused mindset with strong interpersonal skills. Why Join Us? - Competitive salary and benefits. - Opportunity to work with cutting-edge technology. - Collaborative and innovative work culture. - Career growth opportunities and continuous learning. If you are a passionate problem-solver with a customer-first attitude, we would love to hear from you!

Bangalore

Salesken - Product Support Engineer (1-3 yrs)

What You'll Do : - Design, implement, and deploy scalable applications. - Expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices. - Functionally decompose complex problems into simple, straightforward solutions. - Work extensively with cross-functional teams across various departments. - Collaborate with business teams and project managers to convert functional requirements into detailed technical specifications. - Take charge of end-to-end feature development, from proof-of-concept to production deployment and support. - Build reusable and optimized code for future use. - Communicate project status effectively and timely, highlighting potential risks upfront. Tech Stack & Required Skills : - Proficient in Java and JEE with in-depth expertise in Spring (Spring Boot, Spring MVC, Spring Config, AOP concepts). - Strong knowledge of data structures and algorithms. - Experience in designing and developing scalable systems. - Solid understanding of RESTful API development and microservices architecture. - Hands-on experience with Kafka (event streaming), Redis (caching), Elasticsearch (search indexing), and message brokers. - Strong understanding of database systems, including PostgreSQL (PSQL), and MongoDB (NoSQL). - Knowledge of performance optimization techniques and best practices. - Experience with Docker, Kubernetes, and container orchestration is a plus. - Knowledge of security aspects such as OAuth and JWT authentication mechanisms. What We Look For : - High energy, self-motivation, and leadership qualities. - The ability to operate in a fast-paced environment with critical time-to-market deadlines. - Strong problem-solving and analytical thinking skills. - Effective communication and collaboration within and across teams.

Salesken - Senior Backend Software Engineer - Java Programming (5-7 yrs)

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iStar Skill Development Careers, 2 iStar Skill Development Jobs, July 2025  | hirist.tech

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