About Us : MyOperator and Heyo are Indias leading conversational platforms empowering 40,000+ businesses with Call and WhatsApp-based engagement. Were a product-led SaaS company scaling rapidly, and were looking for a skilled Software Developer to help build the next generation of scalable backend systems. Role Overview : Were seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products. Key Responsibilities : - Develop robust backend services using Python, Django, and FastAPI - Design and maintain scalable microservices architecture - Integrate LangChain/LLMs into AI-powered features - Write clean, tested, and maintainable code with pytest - Manage and optimize databases (MySQL/Postgres) - Deploy and monitor services on AWS - Collaborate across teams to define APIs, data flows, and system architecture Must-Have Skills : - Python and Django - MySQL or Postgres - Microservices architecture - AWS (EC2, RDS, Lambda, etc.) - Unit testing using pytest - LangChain or Large Language Models (LLM) - Strong grasp of Data Structures & Algorithms - AI coding assistant tools (e.g., Chat GPT & Gemini) Good to Have : - MongoDB or ElasticSearch - Go or PHP - FastAPI - React, Bootstrap (basic frontend support) - ETL pipelines, Jenkins, Terraform Why Join Us? - 100% Remote role with a collaborative team - Work on AI-first, high-scale SaaS products - Drive real impact in a fast-growing tech company - Ownership and growth from day one

Anywhere in India/Multiple Locations

Software Developer - Python Programming (3-5 yrs)

About MyOperator : MyOperator was founded with a vision to empower businesses with cloud telephony solutions that enhance customer communication and call handling. Our platform helps businesses optimize every customer call and transform each interaction into a business opportunity. As cloud communication technology gains momentum globally, MyOperator is at the forefront of enabling businesses worldwide to leverage this transformative power. At MyOperator, we champion growth, evolution, collaboration, and transparency. Youll work alongside passionate, high-performance teams in a fully remote, open, and innovative environment where questions, suggestions, and discussions are welcomed. Whether your ideal workspace is your home, a cozy café, or a serene hilltop, we trust you to work from where youre most productive. You can work from anywhere. Role Overview : As a Senior Visual Designer, you will be at the forefront of shaping seamless, intuitive, and visually captivating user experiences for HeyoPhone and MyOperator platforms. Youll bring a deep understanding of Vidual and UI/UX design principles and drive innovation by solving complex design problems that align with user needs and business goals. With a strong foundation in design thinking and collaboration, youll work closely with marketing team members, developers, and designers to deliver high-impact designs while maintaining a consistent brand experience. In this role, you will lead design initiatives and ensure that every design decision contributes to the growth and success of our platforms. Key Responsibilities : - Define and Execute Design Strategy : Create and implement design solutions that align with user goals and business objectives, ensuring consistency across all digital products. - User-Centric Problem Solving : Use research, data, and feedback to analyze complex challenges, identify opportunities, and craft intuitive user experiences that enhance product usability. - Cross-Functional Collaboration : Work closely with product managers, developers, and stakeholders to align design objectives with business outcomes, ensuring seamless execution of projects. - Establish and Maintain Design Systems : Develop and manage scalable design systems that ensure brand consistency and usability across all touchpoints. - Measure and Optimize Performance : Leverage quantitative and qualitative data to measure the effectiveness of design decisions and iterate to improve user experience. - Uphold Brand Standards : Ensure that all design solutions reflect the MyOperator brand identity and are aligned with brand guidelines. - Advocate for UX Best Practices : Promote user-centered design principles and advocate for accessibility and usability standards. Requirements : - 3+ years of experience as a Visual Designer, UX/UI Designer, or similar role in a product-based organization. - Bachelors degree in Design, Fine Arts, Engineering, or a related field. - Strong expertise in UX design processes, usability principles, UI patterns, and user research methodologies. - Demonstrated proficiency in Design Systems and the ability to implement scalable design frameworks. - Deep understanding of human behavior, interaction design, and cognitive psychology. - Proven experience with industry-standard design tools such as Figma, Sketch, Adobe XD, etc. - Exceptional portfolio showcasing strong problem-solving skills, user-centered designs, and impactful product experiences. - Experience collaborating with cross-functional teams in Agile/Scrum environments. - Strong verbal and written communication skills with the ability to articulate design decisions effectively. - Solid project management skills, with the ability to handle multiple projects simultaneously and meet deadlines. Bonus Points : - Experience mentoring or managing a team of designers. - Understanding of business psychology and its application in product design. - Proficiency in prototyping, wireframing, and interaction design tools. - Exposure to brand design and marketing design principles. - Hands-on knowledge of HTML, CSS, and front-end development frameworks (preferred but not mandatory). - Passion for exploring emerging design technologies and trends. What Youll Get : - Autonomy & Flexibility : Work from anywhere, anytime. - Opportunities for Growth : A clear career path to advance to Senior Product Design Manager within 2-4 years, based on performance and impact. - Collaborative Culture : Join a highly motivated, creative, and supportive team that thrives on openness and innovation. - Skill Development : Exposure to a wide variety of problem spaces and cutting-edge technologies.

MyOperator - Senior Visual Designer (2-4 yrs)

Job Description : We are looking for a sharp and experienced Data Analyst to join our team in Noida. This role is ideal for someone with 2+ years of hands-on experience, who thrives in high-data-volume environments and brings deep expertise in SQL and data visualization tools like AWS QuickSight. Were ready to offer a competitive compensation package for candidates who demonstrate strong analytical thinking, problem-solving abilities, and a track record of working with mature data systems. Key Responsibilities : - Analyze large and complex datasets to uncover business insights and drive data-informed decision-making. - Build and maintain interactive dashboards and reports in AWS QuickSight that clearly communicate trends, performance metrics, and KPIs. - Write efficient and scalable SQL queries for data extraction, transformation, and manipulation. - Collaborate cross-functionally with business and tech stakeholders to understand data needs and deliver actionable solutions. - Maintain data accuracy and integrity across reporting tools and pipelines. - Spot data patterns, trends, and anomalies to support strategic initiatives. - Continuously optimize reporting processes and explore automation opportunities using modern tools. Requirements : - 2+ years of experience as a Data Analyst or in a similar role. - Proven expertise in SQL, with experience writing complex queries for large-scale datasets. - Hands-on experience in AWS QuickSight or similar BI tools. - Exposure to high-volume data environments and experience with data from structured and unstructured sources. - Strong analytical and problem-solving skills with a detail-oriented mindset. - Ability to communicate insights clearly to technical and non-technical stakeholders. - Experience working in a data-mature or structured analytics setup is preferred. Preferred Skills : - Experience with Python for data analysis and automation is a plus. - Familiarity with cloud platforms like AWS, and basic knowledge of data lakes, S3, or Redshift. - Awareness of AI/LLM tools to boost productivity and improve reporting processes is an added advantage. Why Join Us? - Work in a fast-paced, data-driven company where your insights make real business impact. - High ownership, collaborative culture, and strong growth opportunities. - Competitive salary for top talent with relevant experience.

Noida

MyOperator - Data Analyst (2-3 yrs)

Position : Product Manager Experience : 2+ years Location : Remote Employment Type : Full-Time Responsibilities : - Product Strategy & Vision : Define and execute the product strategy and roadmap, ensuring alignment with the companys overall objectives. - Requirement Documentation : Create detailed Product Requirement Documents (PRDs) that clearly communicate product needs and specifications. - UI/UX Decisions : Lead UI/UX decision-making processes, ensuring an intuitive and engaging user experience. - Data-driven decision-making : Utilize a data-driven approach to analyse market trends, user feedback, and product performance to make informed decisions. - Cross-functional collaboration : Work seamlessly with tech, sales, and marketing teams to ensure cohesive product development and go-to-market strategies. - Analytics Tools : Employ analytics tools such as Mixpanel, Google Analytics, and Adobe Analytics to monitor product performance and user behaviour. - Project Management : Utilize Jira for project tracking, ensuring timely product milestone delivery and promptly addressing any blockers. Qualifications : - Experience: Minimum of 2 years of experience in product management. - Communication Skills: Excellent verbal and written communication skills. - Profound knowledge of LLMs and ML models for NLP applications and exposure to conversation commerce. - Mobile App Development: Drive the development and enhancement of mobile applications, ensuring they meet user needs and market demands. - Experience in the Whatsapp business ecosystem is advantageous. - Analytical Skills: Strong data-driven decision-making capabilities, with experience using Mixpanel, Google Analytics, and Adobe Analytics. - Experience with Jira or similar project management tools. - Education: Bachelors degree in Computer Science, Engineering, Business, or a related field. An MBA is a plus. - Problem-solving: Strong problem-solving skills and the ability to think strategically and innovatively. Benefits : - Opportunity to work with a dynamic and innovative team. - Competitive salary and benefits package. - Career growth and development opportunities. - Collaborative and inclusive work environment. - Remote working

Remote

MyOperator - Product Manager - Roadmap & Strategy (2-6 yrs)

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply! Key Responsibilities : Technical Support & Problem-Solving : - Use technical expertise to identify and resolve complex customer issues. - Take ownership of escalated customer cases and drive them to resolution. - Troubleshoot API-related issues and ensure seamless integration. - Collaborate with product and development teams to resolve technical challenges. Customer Communication & Service : - Explain technical concepts to non-technical users in a clear and effective manner. - Understand customer needs and provide solutions with a customer-first approach. - Document resolutions, troubleshooting steps, and best practices for internal and customer use. Process & Compliance Management : - Handle Aadhaar-based KYC tasks while ensuring regulatory compliance. - Conduct KYC audits to maintain accuracy and security. - Manage Truecaller activation, renewal, and billing audits to ensure proper service delivery. - Oversee SMS panel activation and renewal while troubleshooting potential issues. - Handle Add-on OBD panel activation, recharges, and renewals for seamless operations. API Calls & Research & Development (R&D) : - Monitor, manage, and troubleshoot API calls to maintain system efficiency. - Work with the development team to enhance API performance and integration. - Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation. Skills & Qualifications : - Minimum 4 years of experience in a technical support role in a product-based company. - Strong problem-solving skills to identify the root cause of issues. - Experience with API handling, troubleshooting, and integration. - Proficiency in JIRA, Kibana, and other monitoring tools. - Excellent communication skills to explain technical concepts to non-technical users. - Ability to handle compliance-based KYC processes and conduct audits. - Strong collaboration skills to work with cross-functional teams. - Experience in SaaS-based product support is a plus. Why Join Us ? - Be part of a fast-growing SaaS company with an innovative work culture. - Work on challenging technical issues and collaborate with a talented team. - Gain hands-on experience with API management, compliance, and advanced troubleshooting. - Opportunity for career growth and skill enhancement in technical support

Greater Noida

MyOperator - L2 Technical Support Engineer - Troubleshooting (4-5 yrs)

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