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MoEngage Reviews by Employees

Senior Software Engineer

Senior Solution Engineer

Customer Success Manager

Software Engineer

UI Developer

About MoEngage : - MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. - MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. - MoEngage Analytics arms marketers and product owners with insights into customer behavior. - Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. - MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. - MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. - For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. - With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. - MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. - MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. About the role : - Own and Manage the client integration and onboarding process - Guide client tech team through the integration process - Plan and consult client marketing team on use cases and solutioning - Coordinate between internal cross-functional teams - Ensure continuity between Sales and Customer Success - Reduce Time to Revenue Recognition and provide customers with a fast and effective on-boarding experience Key Responsibilities : - Project Management skills with an organized approach - Documentation of Integration Processes and Best Practices - Good technical knowledge to help clients make appropriate customizations - Experience and understanding of Rest APIs - Experience in working on integrations with Android/iOS/other app platforms - Exposure to Mobile App Technologies is a plus - Experience in Front End Web Development is a plus - Experience in CRM, marketing automation platforms is a plus - Experience in JIRA, Zendesk or similar ticketing tools is a plus - Exposure to Analytics tools like GA, GTM etc. Nice to have : Awareness on Information Security concepts and Best Practices Perks : - Work at Scale and challenge yourself - Work with a smart team which grew up in the Mobile First world - Work on an award winning product, tech and scale - We have you sorted with our coolest tech and softwares- Gainsight - Our learning program - Xcelerator to power your learning goals - CSM Leaders like nowhere else and the coolest team you can imagine

Bangalore

MoEngage - Implementation Manager (3-5 yrs)

About MoEngage: MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you! As part of the Engineering team at MoEngage, here are some things you can expect : - Make in India and build for the world at the scale of 500M active users, which no other internet company in the country has seen - Take ownership and be responsible for what you build - no micromanagement - Work with A players (some of the best talents in the country), and expedite your learning curve and career growth - Learn together from different teams on how they scale to millions of users and billions of messages. and more importantly, have fun while you work on scaling MoEngage. Our team is the backbone of MoEngage, we manage TBs of data for multiple teams, which we store in more than 50 clusters and handle 500+ EC2 servers in over 5 regions. Our team is responsible for the installation, configuration, upgrade, and migration of databases. We work closely with developers of applications that run against the database to make sure that best practices are followed for good performance and results. We process, in real-time, more than 40 Billion events per month. On an average day, we send more than 3 Billion Intelligent push notifications through our systems and build stats for them, all in real-time. Processing Speed is super critical to everything we do. As a team member, you will be constantly challenged to save those extra milliseconds and nanoseconds from your processing time. We are a small and close-knit team, we believe in learning and growing together. Requirements : - 4+ years of hands-on experience on NoSQL/SQL databases with at least 2 years as DBA on MongoDB - Experienced in hosting maintaining and owning large MongoDB clusters on the cloud. - Experience in one or more of the Time Series Databases - like InfluxDB, Prometheus, Victoria Metrics - Bonus if experienced in managing ScyllaDB clusters, AWS ElastiCache - Bonus if experienced with automation using Terraform and Ansible. Roles and Responsibilities : - Enhancing the scalability and performance of existing database architecture - adding/removing shards regularly - Performing database maintenance, migration, and upgrading hardware and software. - Conducting diagnostic tests, evaluating performance metrics and ensuring high availability or uptime of database services - Owning the reliability and availability of MongoDB and ScyllaDB infra in the cloud - Servers (EC2 Instances), storage, etc - Monitor the overall health parameters of the clusters like CPU Utilisation, Memory utilization, Operation Execution times, Replication lag, and load balancing of data and queries, and identify the stress areas - Documenting processes and complying with best practices in database management - Automate Routine or manual DBA activities - Ensure metrics, logs, and dashboards are available for all critical components

MoEngage - Database Engineer - NoSQL/MongoDB (4-6 yrs)

About MoEngage : MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1 : 1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape : Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. As part of the Engineering team at MoEngage, here are some things you can expect : - Take ownership and be responsible for what you build - no micromanagement - Work with A players (some of the best talents in the country), and expedite your learning curve and career growth - Make in India and build for the world at the scale of 1. - 2 billion active users, which no other internet company in the country has seen - Learn together from different teams on how they scale to millions of users and billions of messages. - Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team and more importantly, have fun while you work on scaling MoEngage. About Data team : Data Team at MoEngage operates highly-available RESTful web-services to ingest millions of events per minute rolling up to billions of events. We build and maintain highly scalable and reliable data pipelines to process user traits generated by millions of users every day from all over the world. These requests generate close to 2 billion MongoDB interactions per day with a peak of 5 million per minute. As a member of the Data team, you will be working with cutting-edge data engineering and distributed computing problems, work on improving throughput, reducing latency and maintaining uptime of data pipeline and web services, work on writing test-driven code for processing TBs of data in a multi-region distributed systems. Here are some of the challenging projects we are working on as part of Data team. - Scaling the current data pipeline to handle 5X of the present scale within the next one year. - Moving from batch-oriented processing to near-real-time processing engine. - Building performance monitoring systems for databases, web services and processing engine. Skill Requirements : - 5-7 years of proven experience in developing scalable REST/gRPC services or streaming pipelines and data intensive applications - Expert in Java programming language and frameworks. - Hands on experience with data modelling, database design and performance - Hands on experience with web frameworks such as Vert. X, SpringBoot, Quarkus is a plus - Hands on experience with data processing technologies such as Kafka, Flink, Spark is a plus - Hands on experience with containerization, docker, kubernetes is a plusko0/j Roles and Responsibilities : - Thinking big and executing with great focus with a milestone-based approach rather than Big bang. - Designing and Coding by keeping scale, high availability, and cost-efficient in mind. - Mentoring and reviewing the code of fellow colleagues. - Leading a micro team within the team and adopting good tech processes and tools. - Owning problem statements and solutions built to solve it. - Open to work on the polyglot tech stack What you get : - People first culture - Great teams to work with - Competitive pay - Learnings useful throughout life

MoEngage - Lead Software Engineer - Data Engineering (5-7 yrs)

About MoEngage : MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1 : 1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape : Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. About the role : - Own and Manage the client integration and onboarding process - Guide client tech team through the integration process - Plan and consult client marketing team on use cases and solutioning - Coordinate between internal cross-functional teams - Ensure continuity between Sales and Customer Success - Reduce Time to Revenue Recognition and provide customers with a fast and effective on-boarding experience Key Responsibilities : - Project Management skills with an organized approach - Documentation of Integration Processes and Best Practices - Good technical knowledge to help clients make appropriate customizations - Experience and understanding of Rest APIs - Experience in working on integrations with Android/iOS/other app platforms - Exposure to Mobile App Technologies is a plus - Experience in Front End Web Development is a plus - Experience in CRM, marketing automation platforms is a plus - Experience in JIRA, Zendesk or similar ticketing tools is a plus - Exposure to Analytics tools like GA, GTM etc. Nice to have : - Awareness on Information Security concepts and Best Practices Perks : - Work at Scale and challenge yourself - Work with a smart team which grew up in the Mobile First world - Work on an award winning product, tech and scale - We have you sorted with our coolest tech and softwares- Gainsight - Our learning program - Xcelerator to power your learning goals - CSM Leaders like nowhere else and the coolest team you can imagine

MoEngage - Implementation Manager - Android/iOS Platforms (3-5 yrs)

About MoEngage : MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. As a part of the Solutions Engineering team at MoEngage, here are some things you can expect: - Continuous learning on the end to end product and exposure to our cutting edge tech stack. - Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters - The prime and critical focal point for the company. - Be part of growing team and has immense visibility across the organization - Flexible culture and all doors open to drive ownership and leadership. - Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder. NOTE: This is not a developer profile and does not involve coding. Responsibilities : - Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment - Communicating effectively (both verbal and written) with our customers and internal stakeholders - Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time - Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets - Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements. - Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly - Communicating well with different audiences (developers, technical and non-technical users) - Should be flexible to work in shifts based on business requirements, including night shifts Preferred Skills : - Adept in any one or more programming languages like Python,Java,Javascript,Angular,React, HTML/CSS - Exposure to Linux/Unix operating systems and REST API - Exposure to Database (SQL/Mongo) would be a huge plus - Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred - Excellent communication skills in written and spoken English

MoEngage - Associate Solution Engineer - Cloud/SaaS Environment (2-4 yrs)

About MoEngage : MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. As a Product Manager, you will be responsible for managing and executing the product strategy for our MoEngage App-Marketplace (Partner Integrations) product. You will work closely with cross-functional teams, including development, marketing, sales customer success and our technology partners to ensure successful product releases. Key Responsibilities : - Collaborate with the multiple teams to define and execute the product roadmap - Manage and prioritize feature requests and requirements from stakeholders and ensure that they align with business goals and customer needs. - Work closely with the engineering team to manage the product backlog and prioritize features based on customer and business needs. - Coordinate with marketing and sales teams to develop go-to-market strategies and ensure successful product launches. - Establish and maintain relationships with key partners to drive new partner integrations and enhance existing ones. - Assist with product documentation and training materials for internal and external stakeholders. - Develop and maintain a deep understanding of the competitive landscape and use that knowledge to inform product decisions. - Monitor product performance metrics and KPIs, and use that data to make data-driven decisions about the product roadmap and prioritization. Qualifications : - Bachelor's degree in engineering (BE/BTech/etc.) is a must. - 0-2 years experience in technology - software development, product management or a related field, preferably in a SAAS or technology company. - Hands on experience with APIs, data warehouses, integrations is preffered - Strong project management skills and ability to manage multiple priorities in a fast-paced environment. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Passionate about technology and staying up-to-date with industry trends and best practices

MoEngage - Product Manager - Roadmap & Strategy (1-3 yrs)

About MoEngage : MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1 : 1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape : Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. Job Summary : The Implementation Engineer is responsible for designing, developing, and maintaining the front-end and back-end components of integrations in Professional Services Team. This role requires a versatile skill set to handle various coding languages and work across multiple platforms. The Full Stack Engineer will work closely with the Implementation Managers, project managers, and business stakeholders to deliver high-quality software solutions that meet business needs. Key Responsibilities : - Design and develop front-end user interfaces using HTML, CSS, JavaScript, and modern frameworks such as React, Angular, or Vue.js - Develop and maintain back-end systems, APIs, and databases using languages such as Node.js, Python, Ruby, Java, or PHP - Collaborate with cross-functional teams to define, design, and ship new features - Ensure the performance, quality, and responsiveness of applications - Integrate third-party services, APIs, and data sources into applications - Write clean, maintainable, and efficient code following best practices and industry standards - Perform code reviews and provide constructive feedback to team members - Troubleshoot and debug applications to resolve issues and improve user experience - Continuously research and implement new technologies to enhance development efficiency and product quality - Create and maintain technical documentation for software components and systems - Troubleshoot and resolve technical issues during the implementation process Qualifications : - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 2-5 years of experience as a Full Stack Engineer or in a similar role - Proficiency in multiple programming languages and frameworks for both front-end and back-end development - Experience with database management and design, including SQL and NoSQL databases - Familiarity with version control tools such as Git - Strong problem-solving skills and ability to work in a fast-paced, dynamic environment - Excellent verbal and written communication skills to collaborate effectively with team members and stakeholders - Experience with Agile development methodologies is preferred - Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is a plus

MoEngage - Implementation Engineer - Full Stack Development (2-5 yrs)

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