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VUCHI MEDIA Reviews by Employees

Responsibilities : - Analyze and solve problems at their root, stepping back to understand the broader context - Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams. - Interface with customers, understand their requirements and deliver complete application and data solutions. - Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment. - Address and effectively manage sensitive issues and manage escalations from business teams. - Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly. - Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use. Qualifications : - 4+ yrs Ad-Tech domain experience. - 1+ yrs experience with SQL & databases. - Strong written and verbal communication skills. - Customer centric mindset and structured approach to troubleshooting issue resolution - Demonstrated experience of solving technical issues with third party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies etc. - Experience with 3P measurement vendor troubleshooting and integration. - Experience with support platforms tools, CRM or ticketing tools. - Ability to present complex technical information in a clear and concise manner to a variety of audiences, especially non-technical / go-to-market teams. - Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus - Experience as a Business/Product/Data Analyst is a plus. - Experience with Redshift and Snowflake is a plus.

Others

MediaMint - Technical Support Engineer - Fraud Reporting (4-8 yrs)

We are seeking a highly skilled and experienced Senior QA Automation Engineer to spearhead the quality assurance strategy for our cutting-edge AI platforms and solutions. This is not just about finding bugs; it's about designing and implementing comprehensive automation frameworks to ensure the reliability, scalability, and accuracy of systems that blend traditional software with complex AI/ML components and automated workflows. You will play a critical role in validating everything from core platform features to the intricate logic of AI agents designed by our Subject Matter Experts. If you are passionate about automation, possess a keen eye for detail, and are excited by the unique challenges of testing AI-driven systems, this is your chance to make a significant impact. What You'll Do : - Design & Develop Automation Frameworks: Architect, build, and maintain robust, scalable, and efficient test automation frameworks (primarily using Python) for our AI platforms, workflow tools, and potentially the AI agents themselves. - Implement Comprehensive Test Strategies: Develop test plans, test cases, and automated scripts covering functional, integration, regression, performance, and API testing for complex applications. - Focus on AI/Workflow Quality: Devise and implement specific testing approaches for AI-driven features and automated workflows, considering aspects like data validation, logical consistency of agent behavior, and accuracy of outcomes. - Integrate Testing into CI/CD: Embed automated testing seamlessly into our CI/CD pipelines to enable rapid feedback loops and ensure continuous quality. - Execute & Analyze: Run automated test suites, analyze results, identify defects, and work closely with development, product, SME, and solution engineering teams to troubleshoot and resolve issues. - Tooling & Innovation: Evaluate, recommend, and implement new QA tools, technologies, and methodologies to enhance testing efficiency and coverage, particularly for AI/ML contexts. - Maintain & Optimize: Continuously improve and maintain existing test suites and frameworks, ensuring they remain effective as platforms evolve. - Mentor & Lead: Provide technical guidance and mentorship to junior QA team members (as the team grows) and champion QA best practices across engineering. What You MUST Bring : - Extensive QA Automation Experience: 5+ years of hands-on experience designing, developing, and maintaining automated test frameworks and scripts for complex web applications or platforms. - Strong Python Automation Skills: Proven proficiency in Python for test automation is essential. - Experience with relevant Python testing libraries (e.g., Pytest, Selenium WebDriver bindings). - Framework Development Expertise: Demonstrable experience building test automation frameworks from scratch or significantly enhancing existing ones. - API Testing Mastery: Strong experience testing RESTful APIs using tools like Postman, Requests (Python library), or similar. - Analytical & Debugging Skills: Excellent problem-solving skills with a knack for isolating the root cause of defects in complex systems. Bonus Points If You Have : - Experience Testing AI/ML Systems: Direct experience or strong theoretical understanding of testing machine learning models, AI-driven workflows, or systems with non-deterministic elements. - Experience Testing Workflow/Automation Platforms: Familiarity with testing low-code/no-code platforms, RPA tools, or business process management (BPM) systems. - Performance Testing Experience: Knowledge of performance testing tools (e.g., JMeter, Locust) and methodologies.

MediaMint - Senior Quality Assurance Automation Engineer - API Testing (5-8 yrs)

Role : Senior Manager Application Support Location: Hyderabad Shift: Should be flexible with Shifts (24/7 Support Model) Experience: 8+ Years Employment Type: Full-time To work in a Lab setup environment Company: MediaMint About MediaMint : MediaMint is an AI-powered Revenue Operations services company accelerating innovation and revenue growth for platforms and publishers across the globe. We specialize in enhancing operational efficiency, scalability, customer satisfaction, and data-driven insights through cutting-edge technology, automation, and AI capabilities. Our global clients span industries such as AdTech, CTV, Publishing, Retail, and Consumer Goods. About the Client : Our client is a leading audience intelligence platform with 50M+ Smart TVs and over 200M connected devices. They leverage the industrys largest ACR-driven first-party data to help marketers reach precise audiences across all screens and formats. The company has scaled 10x since 2015 and continues to lead innovation in the digital media ecosystem. Role Overview : We are seeking a Senior Manager Application Support to lead a globally distributed support team that ensures the stability, performance, and continuous improvement of mission-critical applications and data services. You will play a key role in diagnosing complex issues, driving root cause analysis, improving monitoring, and building a resilient support ecosystem. This is a high-impact, client-facing role demanding technical depth, operational rigor, and leadership. Key Responsibilities : - Lead a team of support engineers across shifts to ensure round-the-clock application and data pipeline support. - Troubleshoot, debug, and resolve complex issues related to Python applications, SQL queries, Snowflake data warehouses, and API integrations. - Monitor system health, set up alerts, and proactively prevent incidents through root cause analysis and trend identification. - Collaborate with engineering, DevOps, AdOps, and client-facing teams to improve system stability and customer experience. - Design and implement automation for repetitive tasks, monitoring, and reporting using Python or equivalent tools. - Create, optimize, and manage complex SQL queries, stored procedures, and views across multiple data platforms. - Support data integrity, ingestion workflows, and integration pipelines involving Snowflake and external APIs. - Maintain strong documentation and knowledge-sharing practices for operational excellence. - Establish KPIs and SLA adherence metrics for support performance and continuous improvement. Required Skills & Qualifications : - Bachelors degree in Computer Science, Information Technology, or a related discipline. - 12+ years of experience in application support, technical troubleshooting, or production operations. - Expertise in Python scripting, SQL (Postgres/MySQL/PL-SQL), Snowflake, and API integration. - Strong experience in data modeling, query performance tuning, and ETL support in a cloud data warehouse environment. - Familiarity with version control systems like Git, SVN. - Hands-on experience with support tools like SQL Developer, TOAD, or similar. - Excellent troubleshooting skills and the ability to resolve issues under pressure. - Effective communicator with the ability to explain technical concepts to non-technical stakeholders. - Client-facing experience with strong empathy and a solution-oriented mindset. - Exposure to digital advertising platforms such as DSPs/SSPs is a plus. Soft Skills & Attributes : - Proven leadership skills in managing technical support teams and stakeholders. - Highly organized, process-driven, and analytical. - Customer-centric attitude with a high degree of ownership. - Adaptability to fast-paced, high-pressure environments. - Willingness to work in night shifts as part of a 24/7 support model. Why MediaMint? - Work with top global platforms and publishers. - Dynamic, collaborative, and innovation-driven culture. - Opportunities for growth, learning, and leadership. - Exposure to cutting-edge technologies in AdTech and DataOps. Apply Now to join a fast-scaling team thats shaping the future of data and media operations.

Hyderabad

MediaMint - Senior Manager - Application Support - Python/SQL (12-15 yrs)

SQL Developer We are seeking a highly motivated and skilled SQL Developer with 3+ years of experience to join our data team. The ideal candidate will be responsible for designing, developing, and optimizing robust SQL queries and data solutions, primarily leveraging Snowflake. This role requires a strong understanding of data warehousing concepts and hands-on experience with various data tools and platforms. This is an on-site position, requiring the candidate to work from our office 5 days a week. There is no work from-home opportunity for this role. Key Responsibilities : - Write, optimize, and maintain complex SQL queries, stored procedures, functions, and views for data extraction, transformation, and loading (ETL/ELT) processes. - Develop efficient and scalable SQL solutions for data analysis, reporting, and application integration. - Perform performance tuning of SQL queries and database objects to ensure optimal query execution times. - Work extensively with Snowflake to design, develop, and manage data warehouses and data marts. - Utilize Snowflake's unique features for data ingestion, processing, and querying. - Collaborate with data engineers to integrate data from various sources into the data warehouse. - Gain solid work experience and understanding of AWS S3 for data storage and management. - Utilize Apache Airflow for orchestrating data pipelines and automating data workflows. - Use GitHub for source code management, version control, and collaborative development of SQL scripts and data pipelines. - Contribute to the monitoring of data pipelines and system performance, leveraging tools like Grafana for dashboarding and alerting. - Support data visualization and reporting efforts by providing clean and reliable data. - Identify and resolve data quality issues, performance bottlenecks, and operational problems related to SQL queries and data processes. - Provide support for existing data solutions and respond to ad-hoc data requests. - Create and maintain comprehensive documentation for SQL queries, database schemas, and data pipelines. Must-Have Qualifications : Experience : 3+ years of hands-on experience in writing, optimizing, and debugging complex SQL queries. Database Proficiency : Proven experience with Snowflake as a primary data warehousing platform. Cloud & Tools : - Solid work experience and understanding of AWS S3 for data storage. - Practical experience with GitHub for version control. - Working knowledge of Apache Airflow for data pipeline orchestration. - Familiarity with Grafana for monitoring and dashboarding. Work Arrangement : Ability to work 5 days from the office with no work-from-home opportunity. Preferred Qualifications (Good to Have ) : - Experience with other cloud platforms (e.g., Azure, GCP) or databases. - Familiarity with scripting languages like Python for data manipulation. - Understanding of data modeling principles (e.g., Kimball, Inmon). - Prior experience in an agile development environment.

MediaMint - SQL Developer (3-5 yrs)

About the Company : What to expect at MediaMint? We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth professional and personal, then MediaMint is most likely the place for you! What do we do? MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail. About the Role : As a Software Support Manager, you will be responsible for overseeing the performance and development of a team of Team Leads and Support Engineers, ensuring a high standard of customer service and operational efficiency. This role involves strategic planning, process optimization, stakeholder management, and escalations handling to ensure seamless support for enterprise clients. Responsibilities : Team Leadership & Development : - Manage and mentor a team of Team Leads and support specialists. - Provide coaching, training, and career development opportunities. - Establish KPIs, conduct performance evaluations, and drive continuous improvement. Operational Excellence : - Oversee day-to-day support operations, ensuring SLAs and quality standards are met. - Implement strategies to improve efficiency, response times, and customer satisfaction. - Own and refine escalation management processes, ensuring prompt and effective resolutions. Stakeholder & Cross-Functional Collaboration : - Act as a key liaison between Support, Product, Engineering, and Customer Success teams. - Collaborate with leadership to drive initiatives that enhance the customer experience. - Provide regular reports and insights on support performance, customer pain points, and process improvements. Technical Expertise & Continuous Improvement : - Maintain a deep understanding of eCommerce platforms, APIs, and integration methodologies (EDI, REST, XML, etc.) - Oversee the adoption of support technologies, including CRM and ticketing systems (Salesforce, Zendesk, Jira, etc. - Drive automation and process optimization to improve response times and reduce manual workload. Qualifications : Must-Have : - 12+ years of experience in technical support, customer success, or related fields, with at least 3-5 years in a managerial role. - Strong leadership, mentoring, and people management skills. - Expertise in support operations, KPIs, and performance management. - Excellent communication (written & verbal), problem-solving, and stakeholder management skills. - Experience working with APIs (REST, POSTMAN), EDI (EDIFACT, ANSI X12), XML, and flat files. - Hands-on experience with ticketing and CRM systems like Salesforce, Zendesk, or similar. - Ability to manage a fast-paced, high-volume environment while ensuring quality support. - Experience in providing technical support across multiple channels, including email, chat, and voice, ensuring seamless customer assistance and issue resolution. Nice-to-Have : - Experience with Commerce Hub or similar eCommerce platforms. - Working knowledge of HTML, SQL, JavaScript, FTP, and web-related protocols. - Familiarity with project management tools like Jira. - Experience in automation or process improvement in support functions.

MediaMint - Software Support Manager - CRM & Ticketing System (12-15 yrs)

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