Desktop Support Engineer - Windows Server

Profile : Desktop Support Engineer

Job Description :

- Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc.

- Providing support and maintenance through the ticketing tool

- IT Asset handling in entire and tracking with record for maintenance for Asset software

- Knowledge of SonicWall Firewall

- Configuring & troubleshooting Firewall, Router & switches, VPN through L2TP, PPTP, DHCP, NAT Policy, Bandwidth Management, Port management, Access rules, DNS

- Antivirus Monitoring and implementing Policy.

- Configuring, Maintaining and Troubleshooting Network Printers

- Responsible for maintaining the company strategy like designing, implementing and maintenance of Sever and software.

- Software installation, configuration, and troubleshooting for end users.

- Configuring and troubleshooting of Desktop/Laptops for L1, L2 and L3 levels and Managing backup and recovery.

- Configuring and troubleshooting of printer, scanner and LAN related issues reported by users.

- Ability to work and resolve hardware problems Desktop Support Engineer experience

- Able to install applications, troubleshoot the issues, taking backups of the data and upgrades to the system.

- Exposure in Windows server / Linux and Asterisk server

- Responsible for install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement.

- Timely analyze whether any repairs or replacements is needed.

Job specifications :

- Proven work experience as a Desktop Support Engineer,

- Hands-on experience with Windows/Linux/Mac OS environments

- Working knowledge of office automation products and computer peripherals, like printers and scanners

- Knowledge of network security practices and anti-virus programs

- Addressing user tickets for issues regarding hardware, software, and networking

- Maintaining a log of job tickets and maintenance tasks.

- Ready to work in rotational shifts

- Willing to work at night shift