Cafeteria

Office cab/shuttle

Job/Soft skill training

Health insurance

Professional degree assistance

Free meal

International/On-site exposure

Office gym

Course reimbursements

Annual leaves

Rewards & recognition

Recreational activities

Retirement benefits

Maternity leaves

Etech Global Services Reviews by Employees

Customer experience Specialist

Quality Analyst

Online Chat Representative

Business Analyst

Senior Business Analyst

Customer Service Executive

Customer Service Representative

Customer experience Executive

Analyst

SQL Developer

Operations Executive

Lead Analyst

Chat Support Executive

System Administrator

Software Developer

Real Time Analyst

Our team is growing but we are not adding members just to fulfil requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. About Us : Globally, we are over 3000 strong, and we are always searching for new team members who will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12 character commitments : Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. What We Offer : - Canteen Subsidy - Night Shift allowance as per process - Campaign Allowance - Health Insurance - Tuition Reimbursement - Rewards & Recognition - Internal movement through IJP The Role : Product Support Analysts are responsible for providing advanced frontline technical support to Client admins, clients, and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global support team. Working with the Client SaaS platform, you will be providing world-class product support to clients and partners in a fast-paced environment. By problem-solving technical issues and completing root cause analysis, you will play a key role in implementing improvement initiatives for our broader organization. This is a unique opportunity to collaborate with cross-functional teams (including Professional Services, and Product & Engineering) to relentlessly drive the enhancement of our world-class, customer experience management platform. - Deliver first-class support across our global customer base and exceed our customer's expectations. - Collaborate cross-functionally with internal teams (e.g. Managed Services, Product, Engineering), providing key product insights and development opportunities. - Provide timely expert advice and speedy resolutions to support cases and resolve escalated cases from first-level support. - Own the investigation and resolution of complex cases while escalating cases to the next tier of our support organization, as needed. - Contribute to process improvement initiatives in the support organization. - Create and refine knowledge base articles. - Collaborate closely with the other global support regions North and South America, Europe, Australia, and Asia. - Provide feedback to your peers, helping them to grow and develop, while also contributing your creative ideas to the leadership team. - Support high-severity incidents as part of our incident management and response team, including being part of a rotating on-call schedule. What Youll Be Doing : - Solves Problems with Efficiency Skilled at analysing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity. - Has a Bias for Action Prioritizes work, sets deadlines, and delivers results. Action-oriented, Drives results, ensure accountability, Plans and Aligns. - Continuous Improvement and Innovation Proactively find opportunities for improvement; appropriately leverages technology, and optimizes processes to improve organizational performance. Tech Savvy, Being Resilient, Optimizes Work Processes, Cultivates Innovation. - Enables the Success of Others Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, manages complexity, Strategic Mindset. We expect you to have : - Bachelors degree or equivalent work experience. - Good understanding of JavaScript, XML, HTML, and CSS. - Knowledge of SaaS technologies and platforms - Experience with the client platform and Salesforce Service Cloud is a plus. - 3+ years (s) of experience working in a Salesforce Case Management tool, technical support, or customer service-focused environment. - Excellent verbal and written communication skills in English. - Team player who can lead and make decisions in difficult and ambiguous situations. - Experience working in a startup environment. - Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule. - Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]

Others

Product Support Analyst (2-6 yrs)

Position : UI/UX Designer Experience : 3+ Years Shift Timings : 1:30 PM / 2:30 PM IST to 10:30 PM / 11:30 PM IST Remote : Work from Home (WFH) Office Location : Gandhinagar Infocity Job Description : We are seeking a talented and experienced UI/UX Designer with strong Frontend development skills to join our team. This role is ideal for a creative problem-solver who can seamlessly bridge the gap between user experience design and technical implementation. You will be instrumental in transforming complex ideas into intuitive, visually appealing, and highly functional web and mobile applications, ensuring a superior user experience from concept to deployment. What You Will Be Doing : - Partner with diverse cross-functional teams and customers to transform insights and business requirements into user-centric and market-leading products. - Identify opportunities to improve existing products and proactively develop new features or products that effectively meet evolving market needs and user demands. - Stay abreast of the latest industry trends, design patterns, and emerging technologies to ensure your designs and implementations are innovative and cutting-edge. - Foster open communication, provide constructive feedback, and collaborate effectively within the design and engineering teams. - Analyze and synthesize user research findings, translating complex user behaviors and experiences into actionable insights and identifying core problems to solve. - Collaborate closely with product engineers to suggest improvements for product functionality, performance, and overall workflows. - Champion your design vision and persuasively present design concepts, rationale, and solutions to stakeholders at various levels. - Convey information effectively through the creation of detailed wireframes, interactive prototypes, and compelling visual presentations. - Test and validate user experience hypotheses through rigorous usability testing involving wireframes, prototypes, and the final product, iterating based on feedback. - Actively participate in design critique sessions, providing and receiving constructive feedback to elevate the overall design quality. - Translate UI/UX designs into high-quality, responsive, and performant frontend code using modern web technologies and frameworks. - Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability. Required Technical and Professional Expertise : - 3-5 years of hands-on experience in UX designing for web applications. - Bachelors degree or above in UI/UX, Product Design, Computer Science, or a related field. - Must have extensive experience in UX designing of complex web applications. - Strong portfolio of work demonstrating a clear understanding of Design Thinking methodologies, a detailed design process, and effective solutions for both web and mobile applications. - Proven track record across all design stages, including user research, wireframing, low-fidelity and high-fidelity prototyping, visual and interaction design, and usability testing. - Possesses an uncanny ability to understand user needs, both explicit and implicit, and translate them into intuitive design solutions. - Has a keen eye for detail and a strong commitment to delivering high-quality, pixel-perfect designs and implementations. - Thrives in a collaborative environment and excels at teaming up with diverse groups, including product managers, designers, and engineers. - Can effectively gather, analyze, and interpret both qualitative and quantitative data to inform design decisions. - Showcases a strong understanding of client/business objectives through a compelling portfolio that highlights problem-solving and impact. - Communicates effectively and persuasively, confidently advocating design concepts and their underlying rationale. - Approaches design and development with a "never settled" attitude, constantly seeking ways to innovate and improve. - Tackles problems creatively and brings a dynamic personality that engages various audiences and inspires collaboration. - Expert-level experience with software tools for design, prototyping, and collaboration, such as Figma, Sketch, Adobe XD, and Adobe Creative Cloud applications. - Ability to support product engineers and stay up to date on industry trends to recommend new tools and frontend technologies. - Strong knowledge of common UI frameworks (React, Angular, Vue.js) and front-end technologies (HTML5, CSS3, JavaScript/TypeScript) is a must. - Experience with responsive design principles and cross-browser compatibility.

Remote

Anywhere in India/Multiple Locations

UI/UX Designer - Figma/Sketch (3-5 yrs)

What you will be doing : - Develop, customize, and maintain Moodle plugins and themes as per business requirements. - Optimize Moodle performance, ensuring scalability, security, and reliability. - Develop and integrate new features into Moodle using Core PHP and MySQL. - Troubleshoot and resolve Moodle-related technical issues. - Collaborate with instructional designers, content developers, and system administrators to enhance the user experience. - Implement third-party integrations and API customizations for Moodle. - Ensure regular updates and security patches are applied to Moodle platforms. - Maintain proper documentation of all development activities. What we expect to have : - 3+ years of experience in Moodle development and customization. - Strong expertise in Core PHP, Moodle plugin/theme development, and MySQL. - In-depth knowledge of Moodle architecture, APIs, and database structure. - Experience in customizing Moodle UI/UX for a better learning experience. - Familiarity with SCORM, LTI, and xAPI standards. - Experience with version control systems (Git, Bitbucket, etc.). - Strong problem-solving skills and ability to debug complex issues. - Knowledge of HTML, CSS, JavaScript, and jQuery. - Experience in deploying and managing Moodle on cloud environments (AWS, Azure, etc.) is a plus.

Senior Moodle Developer - PHP/MySQL (4-10 yrs)

Responsibilities : - Develop and implement the organization's technology integration strategy, aligning it with business objectives and long-term technology roadmap. - Contribute to the overall enterprise architecture framework, defining integration principles, standards, and patterns. - Ensure consistency and interoperability across all integration solutions. - Create and maintain a comprehensive integration roadmap, prioritizing projects based on business value and strategic importance. - Lead and manage complex technology integration projects, ensuring they are delivered on time, within budget, and meet business requirements. - Utilize project management methodologies (Agile, Waterfall) as appropriate. - Build and lead a high-performing integration team, providing mentorship, guidance, and professional development opportunities. - Effectively communicate with business stakeholders, technology teams, and vendors, ensuring alignment on integration initiatives and managing expectations. - Manage relationships with integration vendors, negotiating contracts, and ensuring service level agreements are met. - Evaluate and recommend new integration technologies and platforms, conducting proof-of-concept projects and assessing their suitability for the organization. - Establish and enforce integration governance processes to ensure compliance with architectural principles, standards, and security policies. - Monitor the performance and health of integration solutions, identifying and addressing any issues proactively. - Continuously improve integration processes and methodologies, leveraging best practices and industry trends. - Manage the budget for technology integration initiatives, ensuring cost-effectiveness and efficient resource allocation. - Identify and assess risks related to technology integration and develop mitigation strategies. - Drive innovation in the integration space, exploring new technologies and approaches to improve integration capabilities. Required Skills and Experience : - 10+ years of experience in technology integration roles, with a proven track record of successfully delivering complex integration projects. - Deep understanding of enterprise architecture frameworks and integration patterns. - Broad knowledge of various integration technologies, including APIs, ESBs, message queues, and data integration tools. - Strong project management skills, with experience managing large-scale integration projects. - Demonstrated leadership skills, with the ability to build and motivate high-performing teams. - Excellent communication and interpersonal skills, with the ability to effectively interact with business stakeholders and technical teams. - Experience managing relationships with integration vendors. - Strong analytical and problem-solving skills. - Understanding of business principles and the ability to align technology with business goals. - A Bachelor's degree in Computer Science, Engineering, or a related field is required; a Master's degree is preferred

Director of Technology Integration (10-12 yrs)

Apply to 4 Etech Global Services jobs on Hirist.tech, India's No.1 IT job portal. Explore IT job in Etech Global Services Now! 

Etech Global Services Careers, 4 Etech Global Services Jobs, July 2025  | hirist.tech

Jobs by location

Etech Global Services Jobs