Job Description : If you are an application support engineer and you are passionate about what you do, read on because we've got opportunities for you to develop innovative solutions in finance industry. Responsibilities : - Respond to user inquiries and issues related to software applications, troubleshoot problems, and provide timely and effective resolution. - This may involve diagnosing and resolving software bugs, configuration issues, or user errors. - Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely resolution and appropriate communication with users. - Escalate complex or critical issues to higher levels of support or development teams as necessary. - Monitor the performance and availability of software applications, identify potential issues or trends, and take proactive measures to ensure smooth operation. - Perform routine maintenance tasks such as applying patches, updates, or configuration changes on premise. - Coordinate with software development team on application support issues. - Document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference. Create and maintain user guides, FAQs, and other support documentation to assist users in resolving common issues. Requirement : - Bachelor's degree or above, major in computer science or related. - Excellent problem-solving skills and attention to detail. - 4+ years application support experience. - 4+ years hands-on experience in software development is an advantage, can understand any development language at work level, such as Java, C# or Python etc. - Good knowledge of database systems, such as PostgreSQL, MySQL, or MongoDB. - Experience working with Linux (RedHat/Centos/Ubuntu) is preferred. - Experience in troubleshooting and resolving application issues. - Excellent communication skills, both written and verbal.

Gurgaon/Gurugram

Essex - Application Support Engineer - Java/C# (4-8 yrs)

Position : IT System Administrator Location : Gurugram, India Education Degree : Minimum BS/BE degree in area of CS, EE and related fields. Language skills : Good communications skills in English (both written and spoken) Job Description : IT Administrator's work scope includes : - Maintain laptop, printers, switches, routers, networking and associated IT equipment in local/remote offices. - Maintain ITIL-based service desktop for incidents, service tickets, changes, issues etc. - Support international colleagues on computer (Windows and Mac)/server issues and application issues. - Daily administration and maintenance of application servers, domain controllers, database, network, virtualization and associated IT infrastructure. - Monitor, review and analyze logs/reports of system performance, network performance, data transfer history. - Prepare system upgrade plan, information security enhancement plan, etc. - Coordinate with vendors for equipment/software/service purchasing, troubleshooting and maintenance. - Maintain and evolve all IT related documents. - Develop reports for IT systems with IT infrastructure involved. - Promote innovative IT technology solution to support business process efficiency. Qualifications/Requirements : - 3-5 years working experience as system administrator and IT support in multi-national organizations. - Excellent communication skills in English. Can handle daily English communication with foreign colleagues and vendors through mail and phone calls - Solid technical writing, presentation skills - Ability to Work on US Eastern time and flexible on work timing - Responsive and proactive on IT requests - Hands-on experience in cloud computing (AWS/Azure), Microsoft 365, Windows/Linux Server administration such as AD, Group Policy, etc. - Familiar with on-prem IT infrastructure including firewall, VPN/ZTNA, virtualization, storage, etc. - Experience in network/system monitoring, log mgmt., patch mgmt. and troubleshooting complex enterprise level issues and outages, etc. - Knowledge of ITIL based process and management, information security, IT compliance frameworks and best practices - Experience in implementing Information Security related tools/solutions, including MFA, MDM, DLP, EDR, encryption, etc. is a plus - Self-motivated, quick leaner, open-minded on IT related knowledge and willing to adapt changes, strong sense of urgency and problem-solving skills - Experience in ISO 27001 ISMS implementation is a plus - ITIL Foundation certificate, CCNA/MCSE engineers are preferred

IT System Administrator (3-7 yrs)

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