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Senior Software Engineer

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Lead Software Engineer

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Production Support Engineer

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Senior Product Analyst

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The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative thinkers develops and builds products that position Epsilon as a differentiator, fostering an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by leveraging industry best practices and advanced capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilons success story. Job Description : Why we are looking for you? We are seeking a detail-oriented Senior Technical Writer to enhance our documentation and communication strategies for our innovative retail market products and services. You're a problem solver with a knack for connecting with people. You'll craft clear, user-friendly technical content (API guides, user manuals, etc.) while contributing your creative expertise to make information visually appealing. This dynamic, collaborative role offers diverse communication channels and the chance to continuously grow your skills. Are you self-reliant, tech-savvy, and passionate about producing exceptional documentation & creatives? What will you enjoy in this role? - Must have demonstrated ability to Technical Documentation - Partner with cross-functional teams to build comprehensive product documentation, aiming to minimize onboarding time and technical support reliance. - Craft user-friendly, self-service-oriented documentation for diverse clients (technical and non-technical). - Tailor content to various client needs, ensuring accuracy and completeness through rigorous quality checks. - Continuously improve documentation quality and usability by actively seeking feedback and adapting to changing technology, standards, and internal processes. - Demonstrate strong communication skills to translate complex information into clear, understandable content. What will you do? - Troubleshoot and document solutions for integration challenges, taking ownership of the entire documentation process. - Conduct in-depth testing of product features (UI, backend systems, APIs) to gain technical knowledge and enhance documentation accuracy. - Utilize developer tools to ensure reliability of documented features. - Technical documentation : Create clear and concise documentation, including API docs, user guides, in-product help, and release notes tailored to our retail products. - Collaboration : Engage with product managers, developers, and other stakeholders to gather insights and translate technical concepts into language that is easy for consumption. - Review : Conduct reviews of content across your assigned projects, ensuring consistency with style guides and alignment with Epsilons quality standards. - Product knowledge : Develop an in-depth understanding of our technology and product features, enabling effective communication and documentation creation. - Communication : Maintain professional and clear communication within the team and with external stakeholders, fostering a collaborative environment. - Leadership : Lead technical writing initiatives for assigned projects and products. - Troubleshooting : Document solutions for integration challenges to support seamless product deployments. Qualification : - 9 years experience in Technical Writing documenting SaaS/Cloud/Data-driven/Enterprise client software. - Proficient in : Wiki, Confluence, MS Word, Agile methodology. - Familiarity with tools like FrameMaker, RoboHelp, SnagIt, HTML (desired). - Experience with public cloud (AWS, Azure, GCP), scripting/programming languages (desired). - Knowledge of RDBMS, SQL/NoSQL (plus). - Hands-on product testing & UI/behavior documentation. - Proven technical writing experience in the retail market or related fields. - Familiarity with SaaS, cloud, and data technology. - Experience with Git-based documentation. - Expertise in API documentation. - Proficiency in tools like RoboHelp, Readme, and SnagIt. - Competency in minimalist documentation design and information architecture. - Strong organization skills for managing and prioritizing tasks. - Excellent problem-solving skills and ability to document solutions effectively. - Campaign tool experience (highly preferred). Education : - Bachelor's degree in technical field (CS, Engineering) or related writing discipline (English, Communications). - Enrolled in relevant degree program (considered). - Technical writing certifications (preferred).

Bangalore

Epsilon - Senior Technical Writer (3-9 yrs)

About Epsilon : At Epsilon, were not just writing code were transforming the future of marketing through innovation, speed, and real impact. As part of our Product Engineering team, youll work on high-performance applications that power over 50% of U automotive dealers, leveraging the latest AWS and Azure cloud technologies in a highly collaborative environment. Why This Role Stands Out : - Innovate at Scale : Develop digital marketing products used by leading global brands. - Modern Tech Stack : Work with .NET Core, Angular, AWS/Azure, and Terraform expand your cloud skills. - Meaningful Impact : Contribute ideas and solutions to solve real-world challenges. - Learning & Growth : Hands-on exposure to cloud automation, infrastructure-as-code, and scalable microservices. - Collaborative Culture : Work with a forward-thinking team in a transparent and agile setup. Key Responsibilities : - Design and develop high-performance applications using .NET Core, Angular, and RESTful APIs. - Implement infrastructure automation using Terraform and streamline cloud deployments. - Collaborate with architects and cross-functional teams to solve complex technical challenges. - Drive improvements in software development and delivery processes. - Explore and integrate AWS/Azure services into scalable solutions. Qualifications : - 5 to 8 years of hands-on experience in .NET development, with strong proficiency in . NET Core. - Expertise in REST API development, microservices architecture, and cloud platforms (AWS or Azure). - Experience with Angular and Terraform is an advantage. - AWS/Azure certification or minimum 2 years of cloud experience is preferred. - Strong problem-solving skills and ability to thrive in a fast-paced, innovative environment. - Bachelors degree in BE/B.Tech/MCA (full-time programs only)

Epsilon - Senior Software Engineer - .Net/AngularJS (5-8 yrs)

Job Description : Epsilon is a global leader in data-driven marketing technology. We provide innovative, integrated marketing solutions backed by powerful analytics, automation, and real-time capabilities. Our products and platforms support some of the largest brands in the world, helping them build meaningful customer relationships. Position Overview : As a Senior Product Support Analyst, you will be responsible for the technical support of Epsilon's proprietary products. This includes issue analysis, triaging, testing, troubleshooting, and providing effective solutions or workarounds to internal teams or external clients. You will collaborate with development teams, review code for debugging purposes, and contribute to product improvement initiatives. Key Responsibilities : - Analyze, troubleshoot, and resolve complex product issues across application, database, and infrastructure layers - Serve as the point of contact for technical issues and escalations, ensuring timely and professional communication - Coordinate with internal stakeholders (development, QA, DevOps) for issue resolution and knowledge sharing - Review Java/.NET code for debugging and issue isolation - Provide technical workarounds and suggest product enhancements for recurring issues - Manage and support applications hosted on RHEL, AWS, and integrated with Oracle DB - Write and debug SQL queries, Shell/Perl scripts, and support API integrations - Manage and provide advanced support for Databricks clusters and environments - Document resolutions, support processes, and recurring issue handling playbooks - Ensure timely ticket closure and compliance with defined SLAs under ITIL framework - Mentor junior team members and contribute to internal training sessions - Participate in the Continuous Product Improvement (CPI) process by logging enhancement ideas Required Skills & Experience : - Bachelor's Degree in Computer Science, Engineering, or a related field - 5+ years of experience in a technical product support or application support role - Hands-on experience with RHEL (Red Hat Enterprise Linux); certification preferred - Strong expertise in SQL, Shell/Perl scripting, and Oracle DB - Working knowledge of cloud infrastructure, preferably AWS - Basic to mid-level understanding of Java/.NET for reviewing and debugging code - Experience with Databricks, APIs, and automation tools - Sound understanding of networking concepts and communication protocols - Familiarity with ITIL best practices and ticketing systems (e.g., ServiceNow, Jira) - Excellent verbal and written communication skills in English - Ability to work under pressure in a global, fast-paced environment - Willingness to work in rotational 24/7 shifts Preferred Qualifications : - AWS or RHEL certification - Experience in enterprise product support environments - Prior experience supporting marketing technology or SaaS platforms - Background in software development (Java/.NET) is an added advantage

Epsilon APAC - Senior Product Support Analyst - RHEL (5-8 yrs)

We are seeking an experienced Java Full Stack Developer to join our growing technology team. This role demands strong backend development expertise in Java with hands-on frontend development experience using Angular. The ideal candidate should also be proficient in cloud technologies and DevOps tools to support scalable, resilient applications. Key Responsibilities : - Develop and maintain scalable and secure backend services using Java, Spring Boot, and Microservices architecture - Build responsive and dynamic user interfaces using Angular (v12+) - Collaborate with architects and product managers to translate business requirements into technical specifications - Participate in code reviews, unit testing, and debugging to ensure high-quality deliverables - Implement cloud-based solutions using AWS, Azure, or GCP - Integrate DevOps tools for CI/CD automation and manage containerized deployments using Docker and Kubernetes - Maintain best practices for software development and actively contribute to continuous improvement efforts Required Skills : Backend Development (60%) : - Proficiency in Java/J2EE, Spring Boot, Spring MVC, Spring Hibernate - Experience building RESTful APIs and Microservices Frontend Development (40%) : - Hands-on experience with Angular 12 or higher - Good understanding of HTML, CSS, and TypeScript Cloud & DevOps : - At least 2 years of experience working with AWS, Azure, or GCP - Familiarity with Kubernetes, Jenkins, GoCD, and Terraform - Understanding of CI/CD pipelines and container orchestration Tools & Technologies : - Development tools: Eclipse, Maven, Gradle - Version control and deployment tools: Git, Docker - Exposure to database tools and SQL Good to Have : - Experience with Spark, PySpark, or Databricks Preferred Qualifications : - Bachelors/Masters degree in Computer Science, Information Technology, or a related field - Excellent problem-solving skills and a collaborative mindset - Strong communication and interpersonal skills

Epsilon APAC - Java Full Stack Developer - Spring Boot/AngularJS (5-8 yrs)

Job Description : We are seeking a hands-on Director of Software Engineering to lead the development of a next-generation Integration Platform. This platform will power the ingestion, transformation, and synchronization of data from numerous third-party connectors into Epsilons core PeopleCloud ecosystem. The ideal candidate will be a strategic technical leader with strong software architecture, cloud deployment, and team leadership experience. Key Responsibilities : - Lead end-to-end architecture, development, and deployment of a scalable integration platform - Build data pipelines that pull from APIs, files, and event streams using Databricks, Spark, and custom ETL solutions - Design reusable connector frameworks with robust transformation logic, monitoring, and retry capabilities - Ensure seamless interaction with PeopleCloud APIs and internal data models - Lead backend development in Java, Spring Boot, and integrate real-time and batch processing capabilities - Oversee frontend architecture built on Angular for dashboards and internal tools - Drive collaboration across Product, Data Engineering, and DevOps teams - Deliver multi-cloud compatible solutions using AWS, Azure, and/or GCP - Implement infrastructure-as-code, CI/CD pipelines, and blue-green deployments to support high-availability systems - Contribute to architecture reviews, coding standards, and engineering best practices Required Qualifications : - 10+ years of experience in software engineering, including at least 5 years in leadership roles - Expertise in backend development using Java, Spring Boot, and building cloud-native microservices - Proven experience in building data ingestion and transformation pipelines - Strong knowledge of RESTful APIs, real-time and batch ETL, and multi-connector frameworks - Experience with Angular for front-end development and dashboarding - Proficiency in cloud technologies (AWS, Azure, or GCP) and container orchestration (Kubernetes) - Hands-on experience with CI/CD pipelines, Terraform, and observability tools - Bachelors or Masters degree in Computer Science, Engineering, or a related discipline Preferred Experience : - Integration experience with platforms like Salesforce, Workday, Marketo, Google Ads, Segment, Snowflake - Hands-on experience with Databricks, Spark, or equivalent data processing platforms - Exposure to scalable multi-cloud architectures and modern deployment models - Familiarity with enterprise marketing technology and data privacy frameworks

Epsilon APAC - Director of Software Engineering - Microservices Architecture (10-12 yrs)

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