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Head of Applications : We are seeking a dynamic and experienced Head of Applications to lead and manage enterprise-wide application portfolios, particularly within the retail domain. The ideal candidate will possess deep technical expertise, strong vendor/stakeholder management skills, and the ability to lead cross-functional teams to deliver operational excellence and innovation. Key Responsibilities : - Oversee day-to-day operations, maintenance, and administration of all business-critical applications either directly or through managed service partners. - Ensure high availability and reliability of systems through real-time monitoring, proactive incident management, and SLA compliance. - Coordinate and manage outsourcing/vendor partners for new requirements, system upgrades, patching, and ad-hoc operational needs. - Drive performance monitoring, event/alarm management, and ensure disaster recovery protocols are implemented and tested regularly. - Lead application upgrades, patch management cycles, and version control to maintain system integrity. - Ensure L2 support operations, data reconciliations, and escalations are handled within defined SLAs and quality standards. - Collaborate with the Governance, Risk & Compliance (GRC) team for audits, security assessments, and assurance activities. - Participate in and support project delivery by assigning project managers to collaborate with PMO and business stakeholders on application-related initiatives. - Establish KPIs, track application health, and lead problem management efforts for recurring incidents. Key Skills & Qualifications : - Experience: Minimum 14 Years (with at least 4 years in the retail domain) - Proven experience in leading application support and development teams, ideally in a retail or IT services organization. - Strong analytical, decision-making, and problem-solving capabilities. - Demonstrated leadership in cross-functional environments with experience managing vendor relationships. - Excellent communication skills with the ability to interface effectively with both technical and non-technical stakeholders. - Proven ability to manage multiple priorities, projects, and timelines in a fast-paced environment. - Bachelor's degree in Computer Science, Information Systems, or a related field (Masters degree preferred)

Thane

DMart - Head of Applications (14-18 yrs)

Experience : Minimum 8 to 10 years of experience in SAP Basis administration and management. Desired Candidate Profile : - Should be ready to work in a non IT, end user retail company like ours - Handled /lead team of min 2-3 members Technical Expertise : - In-depth knowledge of SAP Basis components, architecture, and administration. - Experience with ECC, NetWeaver, SAP HANA, S/4HANA(good to have), Solution Manager, and other SAP solutions. - Proficiency in database management (e.g., SQL Server, HANA) and OS (Windows, Unix(good to have), Linux(good to have)). - Expertise in system migration, upgrades, and cloud-based SAP environments. - Performance and Optimization : Strong understanding of performance tuning, capacity planning, and system optimization techniques. - Security : Knowledge of SAP security architecture, role-based access control, and compliance standards. - Tools and Technologies : Proficiency in SAP tools such as SAP Solution Manager, SAP Transport Management, and monitoring tools like CCMS, SAP EarlyWatch. - Project Management : Ability to lead projects with cross-functional teams, ensuring timely and effective delivery. Leadership Qualities : - Strong leadership and team management skills. - Ability to mentor and develop a high-performing team. Problem Solving : Excellent analytical and problem-solving skills with a proactive approach to addressing challenges. Communication : Strong written and verbal communication skills, capable of interacting with both technical and non-technical stakeholders. Key Responsibilities : 1. Primary POC (point of contact) -for enhancements & support in & around the technical part of the entire landscape viz. SAP ERP, EP, PI, CPI, BW, BWP EP, BOBJ, Soman 2. Ensuring zero unplanned downtime, and within accepted limits of planned downtimes. Improving Y-o-Y productivity 3. Ensuring regular & necessary House-keeping, monitoring, health check, maintenance of entire landscapes 4. Validating & owning the technical changes and design 5. Manages & Communicates effectively with partners /stakeholders like banks, other vendors, sister concerns, leads resources (external & internal) 6. Escalating in criticalities, major incidents, requiring or during down times and whenever necessary 7. Drive & manage projects (big /small) effectively towards completion in time, using resources judiciously & effectively and high productivity. Plan implementations with least calculated risks with mitigation /rollback /alternative plans. Apprising all stakeholders especially reporting head regularly & escalating (if necessary) . 8. Maintains all proper documents related to project, maintenance & support in accepted formats as per known standards 9. Training team and end users 10. Does business process study with the help of a business team. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Draft RFP and RFQs, evaluate partners &various solutions offerings from vendors. 11. Ensures issues are identified, tracked, reported on and resolved in a timely manner during testing. 12. Communicates needed changes to SAP & other application teams. 13. Plans effectively, sets priorities, and manages several complex projects simultaneously while working to meet project deadlines. 14. Manages resources in accordance with project schedule. 15. Continuous improvements areas to landscape and implement them 16. Assists in enforcement of project deadlines and schedules during project execution. 17. Delivers informative, well-organized presentations and can communicate difficult/sensitive information tactfully. 18. SAP Basis Administration : a. Oversee the installation, configuration, and maintenance of SAP systems. b. Manage system upgrades, patches, and performance tuning to ensure optimal system performance. c. Ensure system availability, security, and reliability through proactive monitoring and troubleshooting. d. Collaborate with SAP functional, development, and infrastructure teams to ensure seamless system operations. 19. System Performance and Optimization : a. Conduct regular performance reviews and implement tuning techniques to optimize system efficiency. b. Identify and resolve bottlenecks, ensuring the SAP environment is running smoothly and efficiently. 20. Disaster Recovery and Backup : a. Design, implement, and manage disaster recovery solutions. b. Ensure system backups are successful to ensure data integrity. 21. Security Management : a. Ensure the security and compliance of SAP systems, including user access management, role-based security, and audit compliance. b. Implement and manage security patches, monitor vulnerabilities, and respond to security incidents. 22. Team Management : a. Lead and mentor a team of SAP Basis administrators. b. Assign tasks, provide performance feedback, and support career development for team members. 23. Vendor and Stakeholder Management : a. Coordinate with vendors, partners, and SAP support for system maintenance, troubleshooting, and optimization. b. Collaborate with business stakeholders to align SAP systems with business goals and objectives. 24. Project Management : a. Lead SAP Basis-related projects, including system upgrades, migrations, and integrations. b. Manage project timelines, resources, and deliverables to ensure successful project completion. 25. Documentation and Reporting : a. Maintain detailed documentation of system configurations, processes, and changes. b. Provide regular reports on system health, performance, and project status to senior management.

Mumbai

DMart - SAP Basis Consultant - ECC Modules (9-18 yrs)

KEY SKILLS AND EXPERIENCE - Experience in retail industry with insight and understanding of retail technologies and trends - Demonstrable experience in managing IT projects or working in a Program management office - Basic knowledge of project and change management and associated methodologies, techniques, processes and approaches - Relevant certification such as PMP is desired - Strong analytical & problem-solving skills with ability to with an ability to think tactically as well as strategically while leading cross functional teams - Ability to manage stakeholder relationships and collaborate with other businesses - Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience - Ability to manage multiple tasks, deadlines and resolution of issues KEY RESPONSIBILITIES - Responsible for working with the Program Manager to deliver projects when nominated to the same by their respective IT vertical - Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility - Coordinate with internal and partner resources and respective vendors for the flawless execution of multiple projects - Ensure that all projects are delivered on-time, within scope and within budget - Ensure resource availability and allocation - Delegate project tasks based on staff members' individual strengths, skill sets, and experience levels - Develop a detailed project plan to monitor and track progress - Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget. - Manage changes to the project scope, project schedule, and project costs - Establish effective project communication plans and ensure their execution - Create and maintain comprehensive project documentation - Submit project deliverables and ensuring that they adhere to quality standards - Conduct post-project evaluation and identify successful and unsuccessful project elements

DMart - Project/Program Manager - PMO/PMP (6-17 yrs)

KEY SKILLS AND EXPERIENCE : - Experience in retail industry with insight and understanding of retail technologies and trends - Demonstrable experience in managing IT portfolio or Program management office - Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches - Relevant certification such as PMP is desired - Strong analytical & problem-solving skills with ability to with an ability to think tactically as well as strategically while leading cross functional teams - Ability to manage stakeholder relationships and collaborate with other businesses - Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience - Ability to manage multiple tasks, deadlines and resolution of issues KEY RESPONSIBILITIES : - Manage the relationship with the business units to capture their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.) - Develop, define and implement the overall IT demand management structure & processes in agreement with the Head of Program Management Office - Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing. - Attend all relevant Business and decision-making forums which deal with future IT demand and new requirements. - Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan). - Develop and maintain a project priority roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio - Capture new demand and ensure structured and high quality of demand's scope and specification in order to have a consistent basis for estimation and scheduling of the implementation. - Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions. - Ensure timely and accurate reporting of all IT demand related issues to Head of Program Management and key stakeholders. - Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects. - Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.

DMart - Demand Manager/Program Manager - PMP (9-15 yrs)

About the Role : We are seeking an experienced SAP MDM Lead to drive master data management (MDM), data governance, and data quality initiatives. This role will be responsible for managing and optimizing master data records within SAP, ensuring data integrity, and implementing best practices for enterprise-wide data management. Roles and Responsibilities : - Lead and manage SAP Master Data Management (MDM) initiatives, ensuring high data quality and governance. - Act as the primary owner of master data records within SAP, ensuring accuracy, consistency, and completeness. - Define and enforce data governance policies, standards, and best practices. - Establish data management frameworks, aligning with business and digital transformation goals. - Develop data quality metrics and implement solutions for continuous improvement. - Collaborate with cross-functional teams, including business stakeholders, IT, and data teams, to drive data standardization and governance. - Ensure seamless integration of master data across transactional systems, data management layers, and analytics applications. - Manage vendor relationships and work with Managed Service Providers supporting MDM initiatives. - Contribute to data strategy and roadmaps, focusing on efficiency, security, and compliance. - Identify risks and drive continuous improvements through technological advancements and process optimizations. - Stay updated on industry best practices, SAP MDM innovations, and emerging data governance technologies. Skills and Qualifications Required : - Proven experience in SAP Master Data Management (MDM), data governance, and data quality management. - Deep understanding of data management frameworks, master data processes, and data integration within SAP environments. - Strong problem-solving and analytical skills, with the ability to convert ideas into practical solutions. - Excellent stakeholder management skills, including collaboration with business leaders, IT teams, and external vendors. - Expertise in SAP MDM tools and technologies. - Ability to manage multiple tasks, deadlines, and issue resolution efficiently. - Strong communication skills, capable of engaging with both technical and non-technical audiences. - Experience in establishing and operationalizing enterprise-wide data management strategies

DMart - SAP MDM Lead (8-12 yrs)

Experience : Total 12+ years of experience with min 8 years of SAP Desired Candidate Profile : - SAP HCM, SuccessFactors (SF), Enterprise Portal (EP - ESS / MSS) Configuration & process knowledge. - Min 1 end to end implementation of SAP HCM, SuccessFactors (SF), Enterprise Portal (EP - ESS / MSS) - Knowledge of HR processes from hire to retire and contract workforce, biometric applications, learning management systems, talent acquisition, onboarding, performance mgmt., claims & expenses, income tax and statutory obligations, accounts payable applications - Min 8 years of SAP implementation & support experience with preferably min 5 yrs of domain experience in retail /CPG/ FMCG industry - Sound knowledge of business processes & best practices around hire to retire of own and contract workforce, talent acquisition, learning management systems. - Knowledge of S/4, SDLC, ISO /CMM, ITIL, software testing certifications /knowledge, project management shall be an added advantage - People management, lead & mentored team of min 5-10 members - Candidate should be open to work in new dimension areas like integration through CPI, BTP, etc. with digital stack of business processes, explore /evaluate new dimension modules of SAP or other application-leaders in HR domain Knowledge And Skills Required : - Strength in understanding of business processes /functionalities around hire to retire and contract workforce, biometric applications, learning management systems, talent acquisition, onboarding, performance mgmt., claims & expenses, income tax and statutory obligations, accounts payable applications - Excellent analytical, quick learning and problem-solving skills with a desire to work in a team-oriented environment. A team player with excellent presentation, communication and interpersonal skills. - Ability to plan, coordinate, and direct the work of cross-department teams engaged in various professional, technical, and support functions and to do requirement study with function. - Quick at understanding the business issues, pain points and challenges of org. - Knowledgeable on implementation + project + support related processes, issue tracking & management - Effective resource & time management - Knowledge of Best practices in function - Knowledge of testing and quality - Analysis of business processes, Performance analysis, Root cause analysis - Good communication, presentation skills - Knowledge of SDLC, ISO /CMM, ITIL, software testing certifications /knowledge, project management, vendor & resource management. - Adept in multitasking - Resource management skills Professional Qualities : - Communicates effectively with users to identify needs and evaluate alternative business solutions. - Manages user expectations effectively. - Proactively seeks opportunities to serve in leadership roles. - Believes in Teamwork and facilitates effective team interaction. - Able to lead team and is a self-starter and is able to drive projects - Develops relationships with user departments that foster ties. Key Responsibilities : - Primary POC (point of contact) - for support, solutioning, enhancements in & around SAP HCM, SuccessFactors (SF), Enterprise Portal (EP - ESS / MSS) and other applications in HR domain. - Leads enhancement & project team related to above associated business processes. May have to look into related applications like biometric, L&D applications (Moodle, others), etc. too - Drive & manages maintenance & support, enhancements & projects effectively towards completion in time, meeting SLAs. Plan implementations with least calculated risks with mitigation /rollback /alternative plans. - Design, customize, configure and testing of applications. Proactively identify and propose business process and/or system enhancements. Continually review the SAP modules and identify areas for improvement. - Work with clients to implement changes that improve their business processes - Work self-directed and independently; may act as subject matter mentor to more junior members - Drive & manages enhancements & projects effectively towards completion in time, meeting SLAs. Plan implementations with least calculated risks with mitigation /rollback /alternative plans. - Manages resources (external & internal) and partners in accordance with project schedule. Use them judiciously & effectively, ensuring high productivity. - Apprising all stakeholders especially reporting head regularly & escalating (if necessary). - Maintains all proper documents related to project in accepted formats as per known standards - Handing over of the enhancement /project to support team with KT - Training team and end users - Effective testing of changes. Leads testing efforts - Does business process study with the help of a business team. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Draft RFP and RFQs, evaluate partners & various solutions offerings from vendors. - Ensures issues are identified, tracked, reported on and resolved in a timely manner during testing. - Able to manage teams effectively and with better productivity - Plans effectively, sets priorities, and manages several complex projects simultaneously while working to meet project deadlines. - Manages resources in accordance with project schedule.

DMart - SAP HCM Lead Successfactors (10-19 yrs)

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