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Job Summary : We are seeking an experienced and highly skilled Service Delivery Manager (SDM) with a strong background in IT infrastructure services and a proven track record in the Banking, Financial Services, and Insurance (BFSI) sector. The successful candidate will play a pivotal role in managing the delivery of end-to-end IT services across Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server, MySQL/PostgreSQL). This position requires a strategic thinker and hands-on leader capable of ensuring operational excellence, service level compliance, and continuous improvement across mission-critical infrastructure platforms that support BFSI systems. Key Responsibilities : Service Delivery & Operations Management : - Lead the planning, execution, and governance of IT infrastructure services related to Data Centers, OS platforms, and databases. - Ensure uninterrupted service delivery, meeting or exceeding SLAs and KPIs as defined with business stakeholders. - Act as the primary escalation point for infrastructure-related incidents and service disruptions. Stakeholder & Customer Management : - Collaborate with internal business units, technology teams, and external vendors to ensure aligned service objectives. - Serve as a trusted advisor to senior BFSI clients and stakeholders, ensuring their operational and compliance needs are met. Infrastructure Oversight : - Oversee and ensure the health, availability, security, and performance of data centers and hosted infrastructure. - Govern OS-level administration for Windows Server and Linux/Red Hat environments. - Monitor and manage enterprise database systems (Oracle, SQL Server, MySQL, PostgreSQL) with a focus on performance, security, and uptime. Team Leadership & Development : - Lead and mentor cross-functional teams including system administrators, DBAs, and infrastructure specialists. - Foster a culture of accountability, continuous learning, and customer-centricity. Governance, Compliance & Risk Management : - Ensure infrastructure services comply with BFSI regulatory standards, internal controls, and audit requirements. - Conduct regular reviews, capacity planning, and disaster recovery drills. Continuous Improvement & Automation : - Identify opportunities for automation, efficiency improvements, and innovation within the infrastructure services domain. - Drive process standardization and tool adoption to enhance service delivery quality. Required Qualifications & Skills : Experience : - Minimum 15+ years of IT experience, with at least 5+ years in a Service Delivery Manager or IT leadership role, specifically in the BFSI domain. - Hands-on knowledge of Data Center operations, OS administration (Windows/Linux), and Database platforms (Oracle, SQL, etc.). Technical Expertise in : - Data Center management and facilities (HVAC, power, DR/BCP readiness). - Enterprise OS platforms : Windows Server, Red Hat Enterprise Linux, CentOS, etc. - Enterprise Database systems : Oracle DB, Microsoft SQL Server, MySQL, PostgreSQL. - ITSM tools (ServiceNow, BMC Remedy, etc.) and monitoring tools (SolarWinds, Nagios, etc.). Domain Knowledge : - Strong understanding of regulatory frameworks, cybersecurity practices, and uptime requirements in the BFSI sector. Soft Skills : - Excellent leadership, communication, and stakeholder management skills. - Strong problem-solving abilities and decision-making under pressure. Certifications (Preferred) : - ITIL Foundation or higher - PMP or equivalent project management certification - Vendor certifications (Red Hat, Microsoft, Oracle) are a plus Reporting To : - Head of Infrastructure Services / CIO Compensation : - As per industry standards and based on experience.

Mumbai

Navi Mumbai

Clover Infotech - Service Delivery Manager (15-20 yrs)

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