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Accops Systems Reviews by Employees

System Engineer

System Engineer Hardware

Job Summary: Join our dynamic team as a System Engineer and become an integral part of our technical support and implementation operations. We are seeking a proactive and technically proficient individual with 2-4 years of experience to provide exceptional support and implement cutting-edge solutions for our clients. In this role, you will leverage your foundational knowledge of desktop support, networking, operating systems, and virtualization to resolve technical issues, contribute to cross-functional discussions, and implement innovative technologies. If you are a self-motivated problem-solver with a strong analytical mindset and a passion for technology, we want to hear from you. Key Responsibilities: Technical Support & Troubleshooting: - Provide timely and effective technical support to customers by addressing support tickets within defined TATs and SLAs. - Troubleshoot and resolve issues related to desktop applications, operating systems, and network connectivity. - Reproduce customer issues, analyze root causes, and implement viable solutions, including scripting and simple workarounds. - Document all support activities, resolutions, and knowledge base articles. Implementation & Configuration: - Implement and configure products related to Zero Trust Network and Virtualization technologies in cloud and on-premise environments. - Adapt and implement new technologies within the Zero Trust Network and Virtualization verticals. - Contribute to the development and maintenance of solution documents, KB articles, and incident/preliminary analysis documents. - Create RCA documentation. Cross-Functional Collaboration: - Participate in cross-functional team discussions with Quality Analysts, Security Analysts, and the Development team. - Collaborate with team members to ensure seamless issue resolution and knowledge sharing. Network & System Administration: Maintain a basic understanding of computer networks and networking fundamentals. Assist in the configuration and troubleshooting of basic networking devices, such as firewalls, switches, and routers. Maintain and have knowledge of various operating systems. Technical Skills Required: Operating Systems: Proficiency in Windows 7, 8, and 10. Basic knowledge of Linux distributions, such as Ubuntu, Red Hat, and Debian. Networking : - Understanding of basic networking concepts and protocols. - Familiarity with networking devices, including firewalls, switches, and routers. - Understanding of networking fundamentals. Desktop & Application Support: - Basic knowledge of desktop and application support principles. Experience with ticketing systems. Virtualization & Cloud: - Basic understanding of on-premise and cloud virtualization environments. Behavioral Attributes Required: Communication: Excellent written and verbal communication skills. Problem-Solving: Strong logical and analytical bent of mind. Teamwork: Ability to work effectively in a team environment. Adaptability: Flexibility and adaptability to changing priorities and technologies. Self-Motivation: Self-motivated and proactive approach to work

Mumbai

Accops - System Engineer - Ticketing System (2-4 yrs)

Education : BCA/ MCA/ BE/ BTech (Preferably in Comp Sc/IT). Experience : 10+ years. Technical Skills Required : - Bachelor's degree in computer science, software engineering, or a related field. - Extensive experience in Linux-based software development (5-6 yrs.) for network security products (preferably). - Strong knowledge of programming languages such as C++, Python, C#, typescript on dotnet core etc. - Experience with software architecture and design patterns for network security products {at least 2 projects}. - Experience with distributed software development and deployment {at least 1 project}. - Experience with Agile software development methodologies. - Strong communication and collaboration skills. - Ability to lead and mentor software development teams. - Knowledge of network security concepts such as firewalls, intrusion detection/prevention, VPNs, etc {at least 1-2 project}. - Ability to conduct security analysis and risk assessments.{at least 1 project}. - Knowledge of security standards such as OWASP, PCI DSS, etc. and how to implement them in software development. Role and Responsibilities : - Designing and developing network security products using Linux-based technologies and programming languages such as C++ (must), Python, dotnet core etc. - Developing system architecture and designing software solutions for complex network security problems. - Collaborating with cross-functional teams including product management, engineering, and security operations to ensure successful product delivery. - Conducting security analysis and risk assessments to identify vulnerabilities in the system and developing mitigation strategies. - Creating and reviewing technical documentation such as software requirements, design documents, and technical manuals. - Providing technical guidance to development teams and ensuring that best practices are being followed. - Ensuring that the software development process adheres to industry security standards such as OWASP, PCI DSS, etc. - Staying up to date with emerging security technologies and industry trends. Soft Skills Required : - Strong communication skills (verbal and written both). - Proactive. - Self-motivated. - Logical bent of mind (Analytical). - Team player & quick learner. - Flexible/adaptable. - Multi-Tasking. - Excellent team player. - Self-motivated individual who works well independently and enthusiastically.

Anywhere in India/Multiple Locations

Others

Accops - Software Architect - Network Security (10-12 yrs)

We are hiring for QA Lead ( Networking / Virtualization Domain Mandatory ). Qualification : BCA/ MCA/ BE/ BTech (Preferably in Comp CS/IT). Years of Experience : 10+ years. Technical Skills Required : Mandatory : Domain Knowledge : - Networking product testing OR. - Virtualization product testing OR. - Any System software product testing. Product/Module Ownership : - Provide quality deliveries of products/modules. - Collaboration with Developers, Product Managers, and QA Engineers to enable smooth release cycles. - Maintaining releases of owned products/modules. Manual Testing : - Good knowledge of manual testing methodologies, techniques. - Good understanding of QA processes and management. - Hands on experience of designing test plans, test strategies. - Proven ability to manage team and assigning tasks. - Defect Management, Defect Prioritization, Test Case Management. - Knowledge of test management and defect management tools. - Reporting and communication. - Drive test summary reports and release notes based on the information gathered during testing. - Understanding the test metrices, prepare and share with stake holders. - Ability to communicate effectively with team and management. - Hands on experience in releasing products/builds to customers with supporting documents. - Hands on experience in documentations of product communication flows and product guides System. - Good understanding of server configurations. - Good networking concepts. - Excellent troubleshooting skills involving network and system level debugging. - Deep understanding of TCP/IP and basic Networking protocols like DNS, HTTP, MAIL etc OR virtualization. - Good knowledge of cloud technologies. Good to have : - Scrum development experience. - Automation/Performance Testing. - Hands on experience in automation. - Knowledge of other Cloud technologies (Azure, AWS, Oracle, Google Clouds). - Virtualization (VMware, Nutanix, Microsoft Hyper-V). - System Administration. Roles and Responsibilities : - Understanding requirements & create test cases and test plans. - Ensure knowledge sharing amongst team members for better product quality deliveries. - Oversee and review work of test members. - Ensure timely execution of test cases. - Efficient reporting and communication skills. - Mentoring new team members. - Work with various stakeholders across teams and prioritize deliverables. - Will lead a team of 5-10 people (2+ years of experience). - Reviewing test cases, and defects and guiding team members on test coverage and day-to-day jobs. - Mentor, who can lead from the front for planning to execution, works with a team. - Oversee all aspects of QA including establishing metrics, applying industry best practices, and ensure Product quality goals are met. - Establish and evolve formal QA processes, ensuring that the team is using best practices.

Pune

Accops - Quality Assurance Lead - Manual Testing (10-12 yrs)

Role : Presales Lead/ Engineer Location : Bangalore , India. Technical Skills Required : - Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated, skilled, and aligned with company goals. - Should have deep technical knowledge and real world usage of application and operating system environments. - Should have strong knowledge of windows/Linux operating systems. - Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols, Virtual Private networks, Active Directory and other directory services, protocols such as SAML, SSL, https etc. - Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE, Identity federations etc. - Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop / VMware Horizon/ WVD/ MS RDP etc. - Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager. - Should have ability to map customer's requirement to the company product. - Should be able to articulate the advantages and disadvantages of the offerings based on realworld example. - Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions. - Should be willing to travel to customer location based on requirement. - Should have knowledge in solution designing/ Solution architecting and capacity planning. - Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products. - Should be open to travel. Role and Responsibilities : - Learn & certify in on the Company's products. - Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer. - Should conduct interactive demonstrations remotely or physically. - Pre-sales Account team management. - Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products. - Prepare competitive study documents and architecture documents. - Build, improve and maintain high standard of pre-sales andpost-sales support. - Create knowledgebase around the product, including KBarticles, tutorial videos creation, FAQs, best practices documents. - Manage customer expectations and demonstrate a strongfollow-up on customer's inquiries. - Give technical training to partner's sales and pre-sales team. - Create & define statement of work and handover to implementation team for project delivery. Good to have : - Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc. - Prior knowledge of Accops products. - Customer interactions at management level. - Knowledge of windows server/windows10/RDS license. Exp : 7-10

Bangalore

Accops - Technical Presales Engineer - Network Protocols (7-10 yrs)

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