Senior Product Manager

Responsibilities :

• Drive product strategy and execution for offerings in various healthcare products.
• Continuously analyze market trends, user feedback, and competitor activity to enhance product features and improve the user experience.
• Define and track key growth metrics, ensuring alignment with business objectives.
• Implement strategies to reduce customer churn and improve user engagement across all product offerings.
• Work closely with business stakeholders to identify operational inefficiencies and drive improvements through product solutions.
• Partner with marketing, sales, and customer support teams to align product initiatives with overall business goals.
• Lead the integration and adoption of internal tools for improving customer interaction and ensuring seamless functionality across teams.
• Collaborate with internal teams to streamline processes and optimize the use of technology in customer engagement.
• Collaborate with external partners to leverage synergies and integrate their offerings seamlessly into the platform.
• Manage relationships with partners and ensure value delivery through product integrations.
• Use analytics to inform product decisions, track performance, and identify areas for improvement.
• Present insights and recommendations to leadership for data-backed decision-making.

Requirements :

• 6+ years of experience in product management, or 8+ years of overall experience with 2+ years in a technical role.
• Proven ability to conceptualize and manage products across their lifecycle, from ideation to execution.
• Experience with customer-facing tools, internal workflow solutions, and third-party integrations.
• Strong analytical skills to interpret data and translate insights into actionable product improvements.
• Proficiency in using data visualization and tracking tools like Google Analytics, Mixpanel, PowerBI, or Tableau.
• Understanding of APIs, data flows, and technology stacks to collaborate effectively with engineering teams.
• Ability to communicate technical concepts in a simplified manner to non-technical stakeholders.
• Excellent stakeholder management and communication skills to align cross-functional teams.
• Ability to manage competing priorities and deadlines while maintaining a user-first approach.
• Experience in optimizing workflows and improving operational processes for business stakeholders.
• Familiarity with tools like Exotel, CRM systems, and customer engagement platforms.
• Track record of working on growth initiatives and improving customer retention metrics.
• Ability to innovate and experiment with strategies to drive business growth.
• Prior experience in healthcare, SaaS, or tech-based consumer products is a plus.