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Nucleusteq Consulting Reviews by Employees

Software Engineer

Position : Production Support Engineer/Technical Lead Java Experience : 5 to 8 Years Location : Indore Role Overview : Seeking a senior Production Support Engineer with 5 to 8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices. Key Responsibilities : - Team Leadership : Mentor junior/mid-level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance. - Incident Management : Drive L2/L3 incident resolution using ServiceNow; manage ticket lifecycles, SLAs, and participate in an on-call rotation. - Troubleshooting : Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues. - Monitoring & RCA : Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages. - Release & Automation : Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks. Requirements : - Team & Process Management : to 2+ years leading a support Pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management). - ITSM Tooling : Hands-on experience with ServiceNow for ticket logging, SLA tracking, task routing, and change request approvals. - Java Stack : 5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs. - Log & System Diagnostics : Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI. - Databases & APM : Strong SQL skills (Oracle, PostgreSQL, MySQL) alongside experience using APM tools like Dynatrace, AppDynamics, Datadog, or Grafana.

Indore

NucleusTeq - Technical Lead - Production Support 

Job Description for NucleusTeq - Technical Lead - Production Support  in Nucleusteq Consulting in  Indore for (5-8) years of experience. Apply Now!

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