Job Title : Documentum Administrator (EDMS)

Location : Chennai - Onsite - Hybrid

Notice Period : Joining within 15 Days only

Job Summary :

We are seeking a proactive and technically skilled Documentum Engineer to join our Enterprise Document Management System (EDMS) team. In this role, you will act as the primary liaison between the EDMS Engineering group and our end-users, ensuring the stability, availability, and efficiency of our OpenText Documentum platform. You will be responsible for day-to-day operations, incident management, platform monitoring, and deep-dive troubleshooting of complex infrastructure issues in a hybrid environment.

Key Responsibilities :

1. Application Support & Incident Management :

- Act as the primary point of contact for EDMS service offerings, proactively managing user tickets and ensuring prompt closure without SLA breaches.

- Conduct detailed Root Cause Analysis (RCA) for user issues and system outages.

- Troubleshoot and resolve issues related to Documentum Content Server, Weptop, D2, and xCP.

2. Platform Administration & Maintenance :

- Perform daily monitoring and weekly health checks of the Documentum infrastructure and application layers.

- Manage and maintain specific Documentum components including Content Transformation Services (CTS), Xplore (Full Text Search), and Index Agents.

- Execute administrative tasks on Java J2EE application servers (Tomcat, WebSphere, WebLogic) hosting Documentum applications.

3. Infrastructure & Scripting :

- Manage underlying Operating Systems, including Linux/Unix and Windows Server administration.

- Write and maintain Shell scripts to automate routine maintenance tasks, health checks, and log analysis.

- Collaborate with the infrastructure team on capacity planning and resource optimization (CPU, Memory, Storage).

4. Process Improvement & Documentation :

- Develop and maintain technical knowledge-based articles for other specialists and customers.

- Create process documentation and "Run Books" for effective use and support of the EDMS service.

- Provide regular status reports on infrastructure health to the EDMS Engineering team.

Required Skills & Experience:

- Experience:

- 5+ years of total IT experience.

- 3+ years of specific experience in Development or Support of Enterprise Content Management systems.

Core Documentum Expertise:

- Hands-on experience managing Documentum Content Server, Xplore, CTS, Webtop, and DA (Documentum Administrator).

- Proficiency in DQL (Document Query Language) and API scripts.

- Operating Systems: Strong administration skills in Linux/RedHat (including advanced Shell Scripting) and Windows Server.

- Middleware: Solid understanding of Java application server frameworks; familiarity with administrating WebSphere, Tomcat, or WebLogic.

- Database: Fundamental knowledge of SQL and database connectivity (Oracle/SQL Server) as it relates to Documentum.

Preferred Qualifications:

- Certification in OpenText Documentum Administration.

- Experience with Documentum REST Services.

- Familiarity with containerization (Docker/Kubernetes) in a Documentum context.

- Basic Java coding knowledge for debugging stack traces.

Education:

- Required: Bachelor's Degree in Computer Science, Information Technology, or related field.

Soft Skills:

- Client-Facing: Excellent verbal and written communication skills; ability to explain technical details to non-technical users.

- Analytical: Strong problem-solving mindset with the ability to work under pressure during outages.

- Proactive: Ability to identify potential risks before they become incidents.