Incident Management is a key part of IT service management. It helps teams quickly find and fix issues that disrupt normal service. The concept comes from ITIL, a framework developed in the 1980s by the UK government’s Central Computer and Telecommunications Agency (CCTA). Over time, it became a global standard for managing IT operations.\u00a0Many roles use it daily \u2013 like IT support, service desk agents, and system admins. If you are applying for these jobs, you will likely face incident management interview questions. Here are the most common ones to expect.<\/p>\n\n\n\n
Fun Fact:<\/strong> According to Atlassian\u2019s State of Incident Management Report, 68% of companies started using a proactive approach to incident management in 2024. That is a 12% increase from the year before.<\/p>\n\n\n\n